BlackBox subsidiary contact details | Black Box ServSwitch CX

BlackBox subsidiary contact details

Country	Web Site/Email	Phone		Fax
United States	www.blackbox.com	724-746-5500		724-746-0746
Austria	www.black-box.at	+43	1 256 98 56	+43	1 256 98 56
	support@black-box.at
Belgium	www.blackbox.be	+32	2 725 85 50	+32	2 725 92 12
	support.nederlands@blackbox.be
	support.french@blackbox.be
	support.english@blackbox.be
Denmark	www.blackbox.dk	+45	56 63 30 10	+45	56 65 08 05
	support@blackbox.dk
Finland	www.blackbox.fi	+35	201 888 800	+35	201 888 808
	tuki@blackbox.fi
France	www.blackbox.fr	+33	1 45 606 717	+33	1 45 606 747
	tech@blackbox.fr
Germany	www.black-box.de	+49	811 5541 110	+49	811 5541 499
	techsupp@black-box.de
Italy	www.blackbox.it	+39	02 27 404 700	+39	02 27 400 219
	supporto.tecnico@blackbox.it
Netherlands	www.blackbox.nl	+31	30 241 7799	+31	30 241 4746
	techsupport@blackbox.nl
Norway	www.blackboxnorge.no	+47	55 300 710	+47	55 300 701
	support@blackboxnorge.no
Spain	www.blackbox.es	+34	9162590732	+34	916239784
	tecnico@blackbox.es
Sweden	www.blackboxab.se	+46	8 44 55 890	+46	08 38 04 30
	support@blackboxab.se
Switzerland	www.black-box.ch	+41	55 451 70 71	+41	55 451 70 75
	support@black-box.ch
UK	www.blackbox.co.uk	+44	118 965 6000	+44	118 965 6001
	techhelp@blackbox.co.uk
Ireland	www.blackbox.co.uk	+353 1 662 2466		+353 1 662 2477
	techhelp@blackbox.co.uk

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Black Box ServSwitch CX, KV1424A-R2, KV1416A-R2 manual BlackBox subsidiary contact details, Country Web Site/Email Phone Fax

Contents

ServSwitch CX Contents Further information Index Introduction ServSwitch CX features front and rear Front panel buttons ServSwitch CX ServSwitch CX with IP What’s in the box What you may additionally need Mounting Rack bracketsConnections Connections Local user To connect the local user port Remote user via CX Remote extender Cable lengths for remote user locationsTo connect a remote user Global user IP network port To connect the Global user IP network port Server system via SAM To connect a server system Modem/ISDN port To connect a modem or Isdn adapter Power in connection To connect the power supply Power control port To connect and address the switch boxes Cascading multiple units See also How cascade connections operate Addressing servers in a cascade 43 41 Tips for successful cascading Connecting ServSwitch CX units in cascadeNumbering diagram To connect units in cascade Using cascaded servers Testing specific links to cascaded serversTo test a specific link Slave ServSwitch CX Multiple video head connections Overall initial configuration To access the configuration menu global users Configuration menusTo access the configuration menu local and remote users Hotkeys To enable general security General security and configuration stepsConfiguration menus layout To set an Admin password Registering users edit user list Admin userAccess to all servers Press Access to no servers Press To create/edit user accounts Tips when creating/editing server entries Registering servers edit computer listTo create/edit server entries See Remote user skew adjustment for details Video compensation Server video compensation To apply server video compensationVertical edges of images To apply remote user video compensation Remote user video compensationTo display a suitable high contrast image If the image controls cannot provide a crisp image Using the supplied skew pattern Remote user skew adjustmentTo use skew adjustment Creating a skew test pattern Num Lock for Red, Caps Lock for Green To select an autoscan period To select an autoscan modeAutoscanning To define an autoscan list Saving and restoring configuration settings Preparations for configuration save/load To reset the ServSwitch CX with IP models What to do if the Admin password has been forgottenTo reset ServSwitch CX models Configuration screens Hot plugging and mouse restoration Which restore setting do I use?To restore mouse operation when hot plugging Recognising an IntelliMouse-style mouse Initial IP configuration To use the initial IP-configuration sequenceTo configure IP-specific settings IP configuration by global user To configure IP details from a global user locationUser Accounts Encryption settings ServSwitch CX with IP encryption settingsViewer encryption settings Networking issues Positioning ServSwitch CX with IP in the network Placing ServSwitch CX with IP behind a router or firewall Port settingsAddressing To discover a DHCP-allocated IP address DNS addressing Ensuring sufficient security Placing ServSwitch CX with IP alongside the firewallBy configuration page via viewer Ports To configure the power sequences for each host server Power switching configurationPower control sequences To control two or more ports simultaneously Kvmadmin -getconfig kvm1.cfg Kvmadmin utilityKvmadmin command ip address parameters Kvmadmin -setusers users.csv Items required to use the upgrade utility Performing upgradesUpgrading ServSwitch CX models and SAMs To use the KVM Firmware Uploader utility Where Vxxx is the upgrade file version number Select the items to be upgradedSelect the upgrade file to be used Commence the upgrade Upgrading ServSwitch CX with IP models To upgrade ServSwitch CX with IP modelsPerform upgrade button Computer button and numeric indicator ServSwitch CX modelsServSwitch CX with IP models User button and numeric indicator To select a server using the front panel controls Local and remote user accessTo gain access as a local or remote user Selecting a server To select a server using hotkeys Standard hotkeysKeep Pressed down until all other Numbers have been entered To select a server using the on-screen menu To select a server using mouse buttonsTo select a server using mouse buttons Advanced method Logging in and out Selecting cascaded serversConfirmation box Reminder banner To change banner colours or disable the bannerTo use the Routing status feature Routing status Power switching via configuration menu To switch a server on or offUser preferences and functions Global user access Global user access via VNC viewer To access via the VNC viewerTo download the VNC viewer Global user access via web browser To access via your web browser Using the viewer window When using the viewer windowMenu bar Configure Mouse pointersTo select a host Auto calibrate Access mode shared/privatePower switching via viewer Re-synchronise mouse Mouse Control Single Mouse ModeControls Resync Mouse Video Settings KVM switch menuWhen entering codes Keyboard Control Info Setting the Threshold manually Using automatic configurationsIncreased by 50% when a slow link is detected Host system information To initiate a dial up link Access via dial up modem or Isdn linkIf you need to enter a port number To enter a port number in a Web browser Windows Viewer encryption settingsSupported web browsers Linux Getting assistance TroubleshootingWhen logging on using VNC viewer, I cannot enter a username Techhelp@blackbox.co.uk Appendix 1 Configuration menus To access the configuration menusConfigure IP port Functions Reminder Banner User PreferencesOSD Colour Reminder Colour Global Preferences Mouse SwitchingAutoscan Mode Screen Saver RS232 Mouse Type User TimeoutOSD Dwell Time Mouse Type Language Setup OptionsKeypads Controls Exclusive Use Automatic Logout Advanced Options DDC Options Configure IP port Unit Configuration Network Configuration Modem Configuration Reset Configuration Clearing IP access control What is IP access control?To clear IP access control Appendix 2 Configuration pages via viewer To access the remote configuration pages User accounts Hardware Version Unit configurationAdmin Password Firmware Version Advanced unit configuration Time & date configuration MAC address Network configurationIP Access Control IP Network Mask To reorder access control entries Setting IP access controlTo define a new IP access control entry To edit/remove access control entries Serial port configuration Power control portModem port Add entry for unrecognised host Host configurationErase Host Configuration To create a new host entry Port/host addressing using Port Direct Port DirectExamples Syslog Server IP Address Logging and statusTo copy and paste the log For further details To get here Auto select Appendix 3 VNC viewer connection optionsColour/Encoding Preferred encoding Inputs Enable all inputsDisable all inputs view-only mode Customise Scaling Misc Identities Defaults ReloadDefaults Save Load / Save Appendix 4 VNC viewer window options Appendix 5 Browser viewer options Encoding and colour levelSecurity Net masks Appendix 6 Addresses, masks and portsIP addresses Want to know more? 154 Net masks the binary explanation All locations Calculating the mask for IP access controlSingle locations Address ranges Security issues with ports Ports Appendix 7 Cable and connector specifications Power switch to power switch daisy chain cableRS232 serial flash upgrade cable Multi-head synchronisation cable Appendix 8 Hotkey sequence codes Permissible key pressesCreating macro sequences Appendix 9 Supported video modes Safety information General Public License Linux End user licence agreement FCC Compliance Statement United States Radio Frequency EnergyEuropean EMC directive 89/336/EEC Canadian Department of Communications RFI statement FCC requirements for telephone-line equipment Certification notice for equipment used in Canada Normas Oficiales Mexicanas NOM electrical safety statement Instrucciones de seguridad 109 Index 111 112 BlackBox subsidiary contact details Country Web Site/Email Phone Fax