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9 - Commence the upgrade
To begin the upgrade process, click the Upload Now button. The progress
will be shown within the dialog. Should you decide not to continue with
the upload at any stage, click the Abort button; response to this is usually
immediate, however, during an erase command, the upload will not be
aborted until the erase is complete (this may take a few seconds).
10 - Change option switch 1 to the OFF position and cycle the power
Click switch 1 on the rear of the ServSwitch CX to the OFF position and
disconnect the power. When the power is re-applied the ServSwitch CX will
operate using the new firmware.
Issues to consider when performing flash upgrades
The upgrade program rewrites the ServSwitch CX firmware code. If the upgrade
process is interrupted then the ServSwitch CX will have invalid code and will
not be able to operate. It is therefore good practice to ensure that the upgrade
process is always fully completed. A partial or failed upgrade may be rectified by
performing another upgrade. If the upgrade process is interrupted accidentally
then you should immediately repeat the upgrade process without moving switch
1 from the upgrade (ON) position. Switch 1 forces the ServSwitch CX into flash
upgrade mode and prevents the upgraded code from being run. Running faulty
or partially upgraded code may have unpredictable results and may damage
your ServSwitch CX or computing equipment.
WARNING: Running faulty or partially upgraded code may have unpredictable
results and may damage your ServSwitch CX or computing equipment.
The results of the unit query will be displayed in the Device/Dongle Selection
dialog:
The type and firmware revision of each discovered SAM will be displayed
alongside the port number to which it is connected.
7 - Select the items to be upgraded
Using the Device/Dongle Selection dialog you can determine which items
should receive a firmware upgrade:
• Use the Program / Verify Main Unit option to include or exclude the
ServSwitch CX unit itself.
• Use the Select All SAMs option to upgrade every discovered SAM.
• Use the Select All USB / PS2 / Sun SAMs options to upgrade only SAMs
of a certain type.
• Use the individual port options to select particular SAM devices to
upgrade.
When the required options have been selected, click OK.
Note: Approximate upgrade times are: ServSwitch CX unit = 4½ minutes;
each selected SAM = 20 seconds.
8 - Select the upgrade file to be used
From the main KVM Firmware Uploader dialog, click the Browse... button
and select the upgrade file that is appropriate to your ServSwitch CX unit:
ServSwitch CX 16 port: AVIP_16_Vxxx
ServSwitch CX 24 port: AVIP_24_Vxxx
where Vxxx is the upgrade file version number.
The upgrade file details will be displayed within the dialog.
IMPORTANT: Check that the ‘Intended Target Units’ field matches the
‘Unit Connected’ field. If these fields do not match then you may have an
incorrect upgrade file, check with Black Box support before proceeding.
Check also that the ‘New firmware version’ is greater than the ‘Current
firmware version’.
Check that the
‘Intended Target
Units’ field
matches the ‘Unit
Connected’ field.
Check also that
the ‘New firmware
version’ is greater
than the ‘Current
firmware version’.