Remote user video compensation
Video compensation for each remote user is provided by their ServSwitch CX Remote modules, not by the ServSwitch CX unit itself. Using the ServSwitch CX Remote controls you can adjust the picture sharpness and brightness to improve the remote picture quality.
Note: Accurate remote user compensation relies upon visual feedback from the screen image. It is therefore vital to ensure that the video images being sent out from the ServSwitch CX are as ‘true’ as possible. Ensure, using the local user port, that the video images received from the servers are correctly compensated BEFORE attempting to adjust the remote user(s).
Video compensation is best carried out when viewing high contrast images with vertical edges, such as black lines on a white background. When doing so, if you notice that the screen image is ‘fuzzy’ or ‘dark’ then the image controls may not be able to solve this condition.
Note: If the high contrast images exhibit shadows with separate colours, then there may be a skew problem which requires a different image adjustment (provided only by ServSwitch CX Remote AS/R modules) - see the Remote user skew adjustment section for details.
To display a suitable high contrast image
The best way to clearly view the effect of sharpness and brightness adjustments is to display a high contrast image, with vertical
edges, on the screen.
To apply remote user video compensation
1Ensure that the video image from the server to be used has been correctly compensated. See Server video compensation for details.
2On the remote user keyboard (connected to an ServSwitch CX Remote
extender), simultaneously, press the hotkeys (by default, 
and 
) along with 
to enter configuration mode.
The three keyboard indicators (‘Num Lock’, ‘Caps Lock’ and ‘Scroll Lock’) will now begin to flash in sequence. The speed of the sequence indicates the level of the sharpness adjustment currently applied: the slower the rate, the lower the level of sharpness being applied.
3While viewing the displayed screen image, use the following keys to adjust the controls:
Sharpness: 
for fine adjustment, 
for coarse adjustment.
There are 255 sharpness levels (one coarse step jumps 10 levels).
To autoset sharpness: Press 
to make the module calculate and apply an automatic compensation level - you can use this as a starting point for your fine tuning.
Note: If the monitor goes blank and switches off (due to oversetting the sharpness adjustment) press the Home key to restore.
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•Open a word processor, type the capital letter ‘H’, or ‘M’ and increase the point size to 72 or higher. For best results, the background should be white and the character should be black.
•A black shadow on the right of the character indicates under compensation.
•A white shadow on the right of the character indicates over compensation.
High contrast | Black or bright |
black character | white shadow |
on white | on the right |
background | indicates |
| the need for |
| sharpness |
| adjustment |
Brightness: 
for adjustment. There are 255 brightness levels.
Restore default | Sharpness |
increase | |
sharpness and | (coarse) |
brightness | Sharpness |
|
settings |
| |
decrease |
| |
|
| |
| (coarse) |
|
Exit image | Sharpness |
|
increase |
| |
controls | (fine) | Brightness |
and save |
| increase |
settings |
|
|
Note: The Word processor method is accurate and quick. However, for the very finest video compensation, use the latest “skew” test pattern program which shows both the skew pattern and a section of mixed size Hs (black on white and white on black).
If the image controls cannot provide a crisp image
If, after adjusting the image controls, one or more screen images remain fuzzy or have coloured shadows you may need to use the Skew adjustment feature. Please see Remote user skew adjustment for details (ServSwitch CX Remote AS/R module only).
| Sharpness |
Brightness | decrease |
decrease | (fine) |
4When no shadows are visible and the displayed images have crisp edges,
press 
to exit configuration mode and permanently save all settings.
The new compensation settings will be stored, even when power is removed or if a complete reset is initiated. These settings should not require further changes unless the cabling arrangements are altered.
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