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IMPORTANT: During login, if you see a warning message similar to the
one shown here, then stop and do not proceed.
Global user access via VNC viewerThe VNC viewer is a compact application that runs on your IP-connected ‘global’
system and allows you to view and use the ServSwitch CX and its host server(s).
VNC viewer is readily available from a number of different sources:
• from the ServSwitch CX installation CD
• from the ServSwitch CX itself
• from the RealVNC website
To access via the VNC viewer
1 Locate and select the VNC viewer icon
• If you are using a dial up link.
A connection details dialog will be displayed:
2 In the ‘Server:’ entry, type the address of the ServSwitch CX as follows:
v.w.x.y
where v.w.x.y is the IP network address, for example 192.168.0.3
• If you have been asked to also enter a port number.
3 Click the OK button. Depending on the options selected, you may need to
confirm certain items. A connection attempt will be made and if successful,
an authentication dialog will be displayed:
4 Enter your username and password. The viewer window should now open
and show the current host server. Note: If the Username entry is blanked out
then only admin user account is currently defined and only a password is
required.
Options button
Provides a range of viewer and connection settings - MORE [+]
Enter the ServSwitch CX
address here and click OK
If required, select the
encryption mode - MORE [+]
Downloading VNC viewer from the ServSwitch CX with IP
The ServSwitch CX has the ability to distribute its own VNC viewer
application.
To download the VNC viewer
1 Open your Web browser.
2 Enter the network address where the ServSwitch CX is situated (in
the form: http://192.168.0.3) and make the link.
3 In the opening ServSwitch CX screen, click the link that offers to
download the secure VNC viewer ‘from the unit’.
4 Save the download file (vncviewer.exe) to your system.
5 Select and run the downloaded file and then connect to the
ServSwitch CX using the VNC viewer application.
This message is displayed if a ServSwitch CX with IP unit, that your
viewer has previously visited, has had a change of security keys. This
is not uncommon if a unit is reset for some reason. However, it could
also mean that your trusted unit is being spoofed and you may not be
connecting to the system that you think you are.
Do not click the Yes button until you have checked with your
administrator that the trusted ServSwitch CX with IP unit has been
recently reset for some reason.