Black Box LRA005A-R2, LRS002A-R2, LRA001A-R2 manual 100, Possible cause-CHAP failure

ASYNC ROUTER AR-P, AR-5, AND SYNC ROUTER USER’S MANUAL

For a default route, the next hop or gateway should be specified as the IP address of the remote Router.

5.After all of the routing information has been configured, try pinging the remote node again. lf you hear the modem dial, wait approximately 45 to 60 seconds and try the ping command one more time. If you are still unable to establish communications between the local and remote nodes, contact Technical Support.

C.4.2 CONNECTION DROPS AFTER A FEW SECONDS

The Router connects properly then drops the line after a few seconds.

Possible cause—CHAP failure

Suggestion—Turn syslog on and try to connect. Normally the syslog messages will give a good indication of the problem.

For example, the names of Routers (Router1 and Router2) are just as important as the passwords. Look at the password files from both Routers to determine if the names or passwords are correct. Refer to the examples in Section A.1.1.

C.4.3 CONNECTION DROPS AFTER A FEW HOURS

The Router continually drops the modem link after a few hours of operating properly.

Possible causes—The quota is set too low and forces the line down, or the Router is not in keepup mode.

Suggestion—Check the settings by entering the command:

dialup modem0 status

For example,

(tcp/ip) Router> dialup modem0 status modem0: (28800/Vl.lOOA-V34_DP)

DTR On RTS On CTS On DSR On RI Off DCD Off

keepup Called out Timeout: 240 Idle: 0:00:00:08

Remote phone: 1918055623180

Dailyquota:l:00:00:00 Used:00:00:00:00 Left:1:00:00:00 Usage warning currently set at: 0:02:00:00

Also refer to dialup in Appendix A of the Reference Manual.

C.4.4 CONSTANT REMOTE DIALUP

The modem link dials up a remote location all the time.

Possible causes—Some network process is causing the Router to dial remotely.

Suggestion—Check the dialup modem0 dial_log to see which address on the network is causing the dialing.

time: interfaceDialing from: address to: address (protocol)

This indicates the source of the traffic that is causing the dial. Also refer to Appendix B.

C.4.5 UNABLE TO ATTACH TO A REMOTE NETWARE SERVER (MODEMS ONLY)

Possible cause #1—The network cabling is not configured correctly.

Suggestions—Verify that the phone line is connected correctly in the Router. Make sure that the phone line on each of the Routers is connected to the jack labeled LINE.

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