| Troubleshooting | ||
Printing (continued) |
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Difficulty | Suggestions |
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Machine does not print from | Try to reduce the print resolution. (See Printing for Windows® or Printing and |
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Adobe® Illustrator®. | Faxing for Macintosh in the Software User’s Guide.) |
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| Printing Received Faxes |
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Difficulty | Suggestions |
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Condensed print and white streaks | You probably had a bad connection, with static or interference on the telephone |
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across the page or the top and | line. Ask the other party to send the fax again. |
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bottom of sentences are cut off. |
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Vertical black lines when receiving. | The sender's scanner may be dirty. Ask the sender to make a copy to see if the |
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| problem is with the sending machine. Try receiving from another fax machine. |
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Received color fax prints only in | Replace the color ink cartridges that have reached the end of their life, and then |
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black & white. | ask the other person to send the color fax again. |
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| (See Replacing the ink cartridges on page 65.) |
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Left and right margins are cut off or | Turn on Auto Reduction. (See Printing a reduced incoming fax in chapter 4 of the |
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a single page is printed on two | Advanced User’s Guide.) |
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pages. |
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| Telephone Line or Connections | |||
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Difficulty | Suggestions |
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Dialing does not work. | Check that the machine is plugged in and that the On/Off key is on. |
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(No dial tone) |
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Check all line cord connections. Make sure the telephone line cord is plugged into |
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| the telephone wall jack and the LINE jack of the machine. |
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| (Canada only) Change the Tone/Pulse setting. (See the Quick Setup Guide.) |
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| Verify that the telephone line and jack are working by connecting a known working |
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| telephone and telephone line to the jack. Then lift the external telephone’s handset |
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| and listen for a dial tone. If there is no dial tone, ask your telephone company to |
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| check the line and/or jack. |
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The machine does not answer | Make sure the machine is in the correct Receive Mode for your setup. |
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when called. | (See Choose the correct Receive Mode on page 35.) Check for a dial tone. If |
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| possible, call your machine to hear it answer. If there is still no answer, check that |
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| the telephone line cord is plugged into the telephone wall jack and the LINE jack |
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| of the machine. If there is no ringing when you call your machine, ask your |
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| telephone company to check the line. | B | |
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