Difficulty | Suggestions |
Cannot receive a fax. | Make sure your machine has a dial tone by pressing the Hook key. If you hear |
| static or interference on your fax line, please contact your local telephone |
| company. |
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| Check all line cord connections. Make sure the telephone line cord is plugged into |
| the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL |
| or VoIP services, please contact your service provider for connection instructions. |
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| Make sure the machine is in the correct Receive Mode. This is determined by the |
| external devices and telephone subscriber services you have on the same line as |
| the Brother machine. (See Choose the correct Receive Mode on page 35.) |
| If you have a dedicated fax line and want your Brother machine to automatically |
| answer all incoming faxes, you should select Fax Only mode. |
| If your Brother machine shares a line with an external answering machine, you |
| should select External TAD mode. In External TAD mode, your Brother |
| machine will automatically receive incoming faxes and voice callers will be able to |
| leave a message on your answering machine. |
| If your Brother machine shares the line with a Voice Mail subscriber service, |
| please see Voice Mail on page 42. |
| If your Brother machine is on a line with the Distinctive Ring subscriber service, |
| please see Distinctive Ring on page 43. |
| If your Brother machine shares a line with other telephones and you want it to |
| automatically answer all incoming faxes, you should select the Fax/Tel mode. In |
| Fax/Tel mode, your Brother machine will automatically receive faxes and |
| produce a |
| If you do not want your Brother machine to automatically answer any incoming |
| faxes, you should select Manual mode. In Manual mode, you must answer every |
| incoming call and activate the machine to receive faxes. |
| Another device or service at your location may be answering the call before your |
| Brother machine answers. To test this, lower the Ring Delay setting: |
| If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay |
| to 1 ring. (See Ring Delay on page 38.) |
| If the Receive Mode is set to External TAD, reduce the number of rings |
| programmed on your answering machine to 2. |
| If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting. |
| Have someone send you a test fax: |
| If you received the test fax successfully, your machine is operating properly. |
| Remember to reset your Ring Delay or answering machine setting back to |
| your original setting. If receiving problems recur after resetting the Ring Delay, |
| then a person, device, or subscriber service is answering the fax call before |
| the machine has a chance to answer. |
| If you were not able to receive the fax, then another device or subscriber |
| service may be interfering with your fax reception or there may be a problem |
| with your fax line. |
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