| Troubleshooting |
| Scanning Difficulties |
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Difficulty | Suggestions |
TWAIN or WIA errors appear when | Make sure the Brother TWAIN or WIA driver is chosen as the primary source in |
starting to scan. (Windows®) | your scanning application. For example, in PaperPort12SE with OCR, click File, |
| Scan or Get Photo and click Select to choose the Brother TWAIN/WIA driver. |
TWAIN or ICA errors appear when | Make sure the Brother TWAIN driver is chosen as the primary source. |
starting to scan. (Macintosh) | In PageManager, click File, Select Source and choose the Brother TWAIN driver. |
| Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver. |
| See Scanning a document using the ICA driver (Mac OS X 10.6.x) in the Software |
| User’s Guide. |
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Poor scanning results when using | Try using the scanner glass. (See Using the scanner glass on page 29.) |
the ADF. |
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OCR does not work. | Try increasing the scanner resolution. |
| (Macintosh users) |
| Make sure you have finished downloading and installing Presto! PageManager |
| from: |
| http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg |
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| Software Difficulties |
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Difficulty | Suggestions |
Cannot install software or print. | (Windows® users only) |
| Run the Repair |
| program will repair and reinstall the software. |
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“Device Busy” | Make sure the machine is not showing an error message on the LCD. |
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Cannot print images from | To use FaceFilter Studio, you must install the FaceFilter Studio application from |
FaceFilter Studio. | the Installation |
| see the Quick Setup Guide. |
| Also, before you start FaceFilter Studio for the first time, you must make sure your |
| Brother machine is turned on and connected to your computer. This will allow you |
| to access all the functions of FaceFilter Studio. |
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