Troubleshooting

Network Difficulties (continued)

Difficulty

Suggestions

 

The network scanning feature does

(Windows® users)

 

not work.

It is necessary to configure the third-party Security/Firewall Software to allow

 

 

 

 

Network scanning. To add port 54925 for Network scanning, enter the information

 

 

below:

 

 

In Name: Enter any description, for example Brother NetScan.

 

 

In Port number: Enter 54925.

 

 

In Protocol: UDP is selected.

 

 

Please refer to the instruction manual that came with your third-party

 

 

Security/Firewall Software or contact the software manufacturer.

 

 

(Macintosh users)

 

 

Re-select your machine in the Device Selector application located in

 

 

Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the

 

 

model list in ControlCenter2.

 

 

 

 

The network PC-Fax Receive

(Windows® users only)

 

feature does not work.

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

 

 

 

 

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

 

 

In Name: Enter any description, for example Brother PC-FAX Rx.

 

 

In Port number: Enter 54926.

 

 

In Protocol: UDP is selected.

 

 

Please refer to the instruction manual that came with your third-party

 

 

Security/Firewall Software or contact the software manufacturer.

 

 

 

 

The Brother software cannot be

(Windows® users)

 

installed.

If the Security Software warning appears on the PC screen during the installation,

 

 

 

 

change the Security Software settings to permit the Brother product setup

 

 

program or other program to run.

 

 

(Macintosh users)

 

 

If you are using a firewall function of anti-spyware or antivirus security software,

 

 

temporarily disable it and then install the Brother software.

 

 

 

 

Cannot connect to wireless

Investigate the problem using the WLAN Report.

 

network.

Press MENU, and then press a or b to display Print Reports. Press

 

 

Print Reports. Press a or b to display WLAN Report, and then press

B

 

WLAN Report.

 

For details, see the Network User’s Guide.

 

Reset the network settings.

Press MENU, and then press a or b to display Network. Press Network. Press

 

 

a or b to display Network Reset, and then press Network Reset.

 

 

For details, see the Network User’s Guide.

 

Touchscreen Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

The dial pad does not work when

Use the touchscreen buttons to enter information.

 

entering numbers or characters.

 

 

 

 

 

97