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Brother J6910DW Note, Paper is jammed at the front and back of the machine

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d Close the Jam Clear Cover. Make sure the cover is closed properly.

Troubleshooting

b Pull paper tray #1 (1) and then tray #2 (2) completely out of the machine.

e Re-connect the power cord.

Paper is jammed at the front and back of the machine

If the LCD shows

Paper Jam [Front,Rear], follow these steps:

a Unplug the machine from the AC power outlet.

Note

Make sure you remove paper from the manual feed slot, and then close it.

c Pull out the jammed paper (1).

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD Touchscreen Basic Operations Loading paper and other print media Loading paper in paper tray #1 Page Page Loading paper in paper tray #2 Page Page Page Loading paper in the manual feed slot Page Loading envelopes and postcards Page Printable area Paper settings Paper Size and Type Tray use in COPY mode Tray use in FAX mode Secure Paper Feed mode for Ledger size Short Grain Paper Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper capacity of the paper trays Paper weight and thickness How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Page Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress How to preview an outgoing fax Transmission Verification Report Receive Modes Choose the correct Receive Mode a b c d e f Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Preview (Black & White only) How to preview a received fax Using Fax Preview Turning off Fax Preview Telephone services Voice Mail Distinctive Ring Registering the Distinctive Ring pattern f g h Turning off Distinctive Ring Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes How to dial Manual dialing One Touch Dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing One Touch Dial numbers Storing Speed Dial numbers Changing One Touch or Speed Dial names or numbers Page How to copy Stop copying Copy settings Paper Options Tray Select PhotoCaptureCenter™ operations Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCaptureCenter™ print settings Page Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Replacing the ink cartridges Page the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Paper is jammed at the back of the machine Paper is jammed at the front and back of the machine Page Page Additional paper jam clear operations Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Sending Faxes (continued) Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Network Difficulties (continued) Touchscreen Difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters General Page Print media Page Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com