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| Troubleshooting |
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Error Message | Cause | Action |
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Paper Jam [Rear] | Paper is jammed in the machine. | Remove the jammed paper by |
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| following the steps in Paper is jammed |
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| Make sure the paper length guide is |
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| set to the correct paper size. |
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| DO NOT extend the paper tray when |
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| you load A5 or smaller size paper. |
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| Paper powder has accumulated on the | Clean the paper |
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| surface of the paper | the back sides of the paper feed |
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| and the back sides of the paper feed | rollers. (See Cleaning the paper |
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| rollers. |
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| Advanced User's Guide.) |
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Touchscreen | The Touchscreen was pressed before | Make sure that nothing is touching or |
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initialization | the power on initialization was | resting on the Touchscreen. |
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failed | completed. |
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| Debris may be stuck between the | Insert a piece of stiff paper between |
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| lower part of the touchscreen and its | the lower part of the touchscreen and |
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| frame. | its frame and slide it back and forth to |
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| push out the debris. |
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Unable to Clean XX | The machine has a mechanical | Open the scanner cover and remove |
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Unable to Init. XX | problem. | any foreign objects and paper scraps |
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from inside the machine. If the error |
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Unable to Print XX | message continues, disconnect the |
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Unable to Scan XX | A foreign object such as a paper clip or | machine from the power for several |
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ripped paper is in the machine. | minutes and reconnect it. |
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| (The machine can be turned off for |
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| approximately 24 hours without losing |
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| faxes stored in the memory. See |
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Unusable Device | A broken device has been connected | Unplug the device from the USB direct |
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Disconnect device from | to the USB direct interface. | interface, then press On/Off to turn |
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| the machine off and then on again. |
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front connector & turn |
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machine off & then on |
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Unusable Device | A USB device or USB Flash memory | Unplug the device from the USB direct | ||
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Please Disconnect | drive that is not supported has been | interface. Turn the machine off and |
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connected to the USB direct interface. | then on again. |
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USB Device. | For more information, visit us at |
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Wrong Ink Color | A color ink cartridge has been installed | Check which ink cartridges are not |
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| in the Black ink cartridge position. | matched by color to their ink cartridge |
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| positions and move them to their |
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| proper positions. |
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