Sending Faxes (continued)

Difficulty

Suggestions

Sent faxes are blank.

Make sure you are loading the document properly. (See Loading documents

 

on page 28.)

 

 

Poor fax send quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

machine's scanner operation. If the copy quality is not good, clean the scanner.

 

(See Cleaning the scanner on page 67.)

 

 

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

 

on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 67.)

 

 

Handling Incoming Calls

Difficulty

Suggestions

The machine “hears” a voice as a

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

CNG Tone.

mistakenly interpret certain voices or music on the line as a fax machine calling

 

and respond with fax receiving tones. Deactivate the machine by pressing

 

Stop/Exit. Try avoiding this problem by turning Easy Receive to Off.

 

(See Easy Receive on page 39.)

 

 

Sending a fax call to the machine.

If you answered on an extension telephone, press your Fax Receive Code (the

 

factory setting is l 5 1). If you answered on the external telephone (connected to

 

the EXT. jack), press Start to receive the fax. When your machine answers, hang

 

up.

 

 

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or

 

other custom feature on a single telephone line with your machine, it may create

 

a problem sending or receiving faxes.

 

For example: If you subscribe to Call Waiting or some other custom service and

 

its signal comes through the line while your machine is sending or receiving a fax,

 

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

 

Correction Mode) feature should help overcome this problem. This condition is

 

related to the telephone system industry and is common to all devices that send

 

and receive information on a single, shared line with custom features. If avoiding

 

a slight interruption is crucial to your business, a separate telephone line with no

 

custom features is recommended.

 

 

Copying Difficulties

Difficulty

Suggestions

 

Cannot make a copy.

Make sure that the COPY

key is illuminated.

 

 

 

Poor copy results when using the

Try using the scanner glass. (See Using the scanner glass on page 29.)

ADF.

 

 

 

 

Vertical black lines or streaks

Vertical black lines or streaks on copies are typically caused by dirt or correction

appear in copies.

fluid on the scanner. Clean the glass strip and scanner glass and the white bar and

 

white plastic above them. (See Cleaning the scanner on page 67.)

 

 

Copies are blank.

Make sure you are loading the document properly. (See Loading documents

 

on page 28.)

 

 

 

Fit to Page does not work properly.

Make sure the document is not skewed on the scanner glass.

 

Reposition the document and try again.

 

 

 

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