B Troubleshooting

Error and Maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows a message. The most common error and maintenance messages are shown below.

You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

 

B&W Print Only

One or more of the color ink cartridges

Replace the ink cartridges. (See

Replace Ink

have reached the end of their life.

Replacing the ink cartridges

You can use the machine in

on page 65.)

 

 

 

 

black & white mode for approximately

If you unplug the machine or take out

 

four weeks depending on the number

the ink cartridge, you cannot use the

 

of pages you print.

machine until you change to a new ink

 

While this message appears on the

cartridge.

 

LCD, each operation works in the

 

 

 

following way:

 

 

 

Printing

 

 

 

If you click Grayscale in the

 

 

 

Advanced tab of the printer driver

 

 

 

you can use the machine as a

 

 

 

black & white printer.

 

 

 

Copying

 

 

 

If the paper type is set to

 

 

 

Plain Paper you can make

 

 

 

copies in black & white.

 

 

 

Duplex copy is not available when

 

 

 

this message appears.

 

 

 

Faxing

 

B

 

If the paper type is set to

 

 

 

 

 

Plain Paper or

 

 

 

Inkjet Paper, the machine will

 

 

 

receive and print the faxes in

 

 

 

black & white.

 

 

If a sending machine has a color fax, the machine’s “handshake” will ask that the fax be sent as black & white.

If the paper type is set to

Other Glossy, Brother BP71 or Brother BP61 the machine will stop all print operations.

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