Troubleshooting

 

 

 

 

 

 

Error Message

 

Cause

 

Action

 

DR Mode in Use

 

The machine is set to Distinctive Ring

 

Set Distinctive Ring to Off. (See

 

 

 

mode. You cannot change the

 

Turning off Distinctive Ring

 

 

 

Receive Mode from Manual to another

 

on page 44.)

 

 

 

mode.

 

 

 

 

 

 

 

 

 

High Temperature

 

The print head is too warm.

 

Allow the machine to cool down.

 

Hub is Unusable.

 

A Hub or USB Flash memory drive

 

A Hub or USB Flash memory drive

 

 

 

with Hub has been connected to the

 

with Hub are not supported. Unplug

 

 

 

USB direct interface.

 

the device from the USB direct

 

 

 

 

 

 

interface.

 

 

 

 

 

 

 

Image Too Long.

 

The proportions of your photo are

 

Choose a regularly proportioned

 

 

 

irregular so effects could not be

 

image.

 

 

 

added.

 

 

 

 

 

 

 

 

 

Image Too Small.

 

The size of your photo is too small to

 

Choose a larger image.

 

 

 

trim.

 

 

 

Ink Absorber Full

 

The ink absorber box or flushing box is

 

The ink absorber box or flushing box

 

 

 

full. These components are periodic

 

will need to be replaced. Contact

 

 

 

maintenance items that may require

 

Brother Customer Service or a Brother

 

 

 

replacement after a period of time to

 

Authorized Service Center to have

 

 

 

ensure optimum performance from

 

your machine serviced. (See Brother

 

 

 

your Brother machine. The need to

 

numbers on page i.)

 

 

 

replace these items and the time

 

Other reasons for cleaning are:

 

 

 

period before replacement is

 

 

 

 

 

1 Machine automatically cleans after

 

 

 

dependent on the number of purges

 

 

 

 

and flushes required to clean the ink

 

clearing a printer jam.

 

 

 

system. These boxes acquire

 

2 Machine automatically cleans after

 

 

 

amounts of ink during the different

 

 

 

 

 

sitting idle for more than 45 days

 

 

 

purging and flushing operations. The

 

 

 

 

 

(infrequent use).

 

 

 

number of times a machine purges

 

 

 

 

 

 

 

 

 

and flushes for cleaning varies

 

 

 

 

 

depending on different situations. For

 

 

 

 

 

example, frequently powering the

 

 

 

 

 

machine on and off will cause

 

 

 

 

 

numerous cleaning cycles since the

 

 

 

 

 

machine automatically cleans upon

 

 

 

 

 

power up. The use of non-Brother ink

 

 

 

 

 

may cause frequent cleanings

 

 

B

 

 

because non-Brother ink could cause

 

 

 

 

poor print quality which is resolved by

 

 

 

 

 

cleaning. The more cleaning the

 

 

 

 

 

machine requires the faster these

 

 

 

 

 

boxes will fill up.

 

 

 

 

 

Note

 

 

 

 

 

 

 

 

 

 

 

 

Repairs resulting from the use of

 

 

 

 

 

non-Brother supplies may not be

 

 

 

 

 

covered under the stated product

 

 

 

 

 

warranty.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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