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Brother MFC-495CW Printing, If you are having difficulty with your machine

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B TroubleshootingMaintenance and Routine

Troubleshooting	B

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

If you are having difficulty with your machinePrinting

Difficulty	Suggestions
No printout.	Check the interface cable or wireless connection on both the machine and your
	computer. (See the Quick Setup Guide.)

	Check that the machine is plugged in and that the On/Off key is on.

	One or more ink cartridges have reached the end of their life.
	(See Replacing the ink cartridges on page 151.)

	Check to see if the LCD is showing an error message.
	(See Error and Maintenance messages on page 140.)

	If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
	cartridges on page 151.
	Check that the correct printer driver has been installed and chosen.

	Make sure that the machine is online. Click Start and then Printers and Faxes.
	Right-click and choose Brother MFC-XXXX(where XXXX is your model name),
	and make sure that Use Printer Offline is unchecked.
	When you choose the Print Odd Pages and Print Even Pages settings, you may
	see a print error message on your computer, as the machine pauses during the
	printing process. The error message will disappear after the machine re-starts
	printing.

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Contents

Page http://www.brother.com/registration http://solutions.brother.com http://www.brothermall.com http://www.brother.ca Page Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Printing Reports Polling Making copies PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software and Network features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features Symbols and conventions used in the documentation WARNING CAUTION IMPORTANT Viewing Documentation How to find Scanning instructions How to find Network setup instructions Viewing Documentation (Macintosh) Page Page Page LCD screen Basic Operations Page Page Loading envelopes and postcards About envelopes Loading envelopes and postcards Loading photo paper Page Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray cover Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area Turning the machine off Turning the machine on Paper Type Paper Size Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume LCD Contrast Setting the backlight brightness Setting the Dim Timer for the backlight Setting the Wallpaper Setting and changing the TX Lock password Setting up the password Changing the password Turning TX Lock on/off Turning TX Lock on Turning TX Lock off Fax Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Faxing from the ADF Faxing from the scanner glass Faxing A4 size documents from the scanner glass Color fax transmission Canceling a fax in progress Page Canceling a Broadcast in progress Sending faxes using multiple settings Contrast Changing fax resolution Dual Access (Black & White only) Real Time Transmission Overseas Mode Delayed Faxing (Black & White only) Delayed Batch Transmission (Black & White only) Checking and canceling waiting jobs Sending a fax manually Sending a fax at the end of a conversation Out of Memory message Choose the correct Receive Mode Page Fax Only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive If Easy Receive is On: If Easy Receive is Off: Fax Forwarding Paging Fax Storage PC Fax Receive (Windows® only) Changing the destination PC Turning off Memory Receive Operations Changing Memory Receive Operations Printing a reduced incoming fax Receiving a fax at the end of a conversation Receiving faxes into memory when paper tray is empty Printing a fax from the memory Setting a Remote Access Code Using your Remote Access Code Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number Tone or Pulse (Canada only) Fax/Tel mode Voice Mail Distinctive Ring What does your telephone company's ‘Distinctive Ring’ do What does Brother's ‘Distinctive Ring’ do Do you have Voice Mail Before you choose the ring pattern to register Registering the Distinctive Ring pattern Turning off Distinctive Ring Caller ID Setting up your area code (USA only) Page Connections Recording an outgoing message (OGM) on an external TAD Special line considerations Roll over telephone lines Two-linetelephone system Converting telephone wall outlets Installing machine, external two-lineTAD and two-linetelephone Multi-lineconnections (PBX) Connecting an external or extension telephone Using external and extension telephones If you answer a call and no one is on the line: Using a non-Brothercordless external telephone Using remote codes Fax Receive code Telephone Answer Code Changing the remote codes Manual dialing Speed Dialing Search Fax Redial Outgoing Call Caller ID history Storing a pause Storing Speed Dial numbers Storing Speed Dial numbers from Outgoing Calls Storing Speed Dial numbers from the Caller ID history Changing Speed Dial names or numbers Setting up groups for broadcasting Changing a Group name Deleting a Group Deleting a number from a Group Dialing Access codes and credit card numbers Transmission Verification Report Fax Journal (activity report) Page How to print a report Setup to receive polling Sequential polling (Black & White only) Setup for polled transmit Copy Making copies Entering Copy mode Making a single copy Making multiple copies Stop copying Enlarging or reducing the image copied Changing copy quality Making N in 1 copies or a poster (Page Layout) Page Sorting copies using the ADF Adjusting Brightness and Contrast Ink Save Mode Paper Options Paper Size Book Copy Watermark Copy Using a template Using media card or a USB Flash memory drive Using a scanned paper document as your watermark Page Page Direct Printing PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center® from your computer Using a memory card or USB Flash memory drive Memory cards USB Flash memory drive and folder structures Page Entering PhotoCapture mode View Photos Print Index (Thumbnails) Printing Photos Enhance Photos Auto Correct Enhance Skin-Tone Enhance Scenery Remove Red-Eye Monochrome Sepia Search by Date Print All Photos Slide Show Printing a photo during a Slide Show Trimming Page Print Quality Paper options Paper and print size Adjusting Brightness Contrast and Color Color Enhancement (True2Life®) Cropping Borderless printing Print Date Entering Scan mode How to scan to a memory card or USB Flash memory drive Auto Crop How to set a new default How to reset to the factory settings PictBridge requirements Setting your digital camera Printing Images Page Page Software Software and Network features Page Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications WARNING CAUTION Page Page Page Page Page Important safety instructions Page Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Compliance Statement (Canada only) LAN connection International ENERGY STAR® Qualification Statement Page Page If you are having difficulty with your machine Printing Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Sending Faxes (continued) Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center® Difficulties Network Difficulties Dial Tone Telephone line interference Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring the Fax Journal report to another fax machine Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Page Replacing the ink cartridges Page Cleaning the outside of the machine Cleaning the scanner Cleaning the machine’s printer platen Cleaning the paper pick-uprollers Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Reset functions How to reset the machine Page Page Page Menu table Memory storage Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols Page Page Page Page Page Page Page Page Page Page Page Page Page Wireless one-pushconfiguration Page Page Page Page Page Page Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com