Brother MFC-495CW Printing Received Faxes, Telephone Line or Connections

Printing Received Faxes

Difficulty	Suggestions
Condensed print and white streaks	You probably had a bad connection, with static or interference on the telephone
across the page or the top and	line. Ask the other party to send the fax again.
bottom of sentences are cut off.

Vertical black lines when receiving.	The sender's scanner may be dirty. Ask the sender to make a copy to see if the
	problem is with the sending machine. Try receiving from another fax machine.

Received color fax prints only in	Replace the color ink cartridges that have reached the end of their life, and then
black & white.	ask the other person to send the color fax again.
	(See Replacing the ink cartridges on page 151.)

Left and Right margins are cut off or	Turn on Auto Reduction. (See Printing a reduced incoming fax on page 48.)
a single page is printed on two
pages.

Telephone Line or Connections

	Difficulty	Suggestions
	Dialing does not work.	Check that the machine is plugged in and that the On/Off key is on.
	(No dial tone)
	(No dial tone)	Check all line cord connections. Make sure the telephone line cord is plugged into

		the telephone wall jack and the LINE jack of the machine.

		(Canada only) Change the Tone/Pulse setting. (See the Quick Setup Guide.)

		Verify that the telephone line and jack are working by connecting a known working
		telephone and telephone line to the jack. Then lift the external telephone’s handset
		and listen for a dial tone. If there is no dial tone, ask your telephone company to
		check the line and/or jack.

	The machine does not answer	Make sure the machine is in the correct Receiving Mode for your setup.
	when called.	(See Choose the correct Receive Mode on page 40.) Check for a dial tone. If
		possible, call your machine to hear it answer. If there is still no answer, check that
		the telephone line cord is plugged into the telephone wall jack and the LINE jack
		of the machine. If there is no ringing when you call your machine, ask your
		telephone company to check the line.

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Contents

Page http://www.brother.com/registration http://solutions.brother.com http://www.brothermall.com http://www.brother.ca Page Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Printing Reports Polling Making copies PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software and Network features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features Symbols and conventions used in the documentation WARNING CAUTION IMPORTANT Viewing Documentation How to find Scanning instructions How to find Network setup instructions Viewing Documentation (Macintosh) Page Page Page LCD screen Basic Operations Page Page Loading envelopes and postcards About envelopes Loading envelopes and postcards Loading photo paper Page Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray cover Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area Turning the machine off Turning the machine on Paper Type Paper Size Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume LCD Contrast Setting the backlight brightness Setting the Dim Timer for the backlight Setting the Wallpaper Setting and changing the TX Lock password Setting up the password Changing the password Turning TX Lock on/off Turning TX Lock on Turning TX Lock off Fax Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Faxing from the ADF Faxing from the scanner glass Faxing A4 size documents from the scanner glass Color fax transmission Canceling a fax in progress Page Canceling a Broadcast in progress Sending faxes using multiple settings Contrast Changing fax resolution Dual Access (Black & White only) Real Time Transmission Overseas Mode Delayed Faxing (Black & White only) Delayed Batch Transmission (Black & White only) Checking and canceling waiting jobs Sending a fax manually Sending a fax at the end of a conversation Out of Memory message Choose the correct Receive Mode Page Fax Only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive If Easy Receive is On: If Easy Receive is Off: Fax Forwarding Paging Fax Storage PC Fax Receive (Windows® only) Changing the destination PC Turning off Memory Receive Operations Changing Memory Receive Operations Printing a reduced incoming fax Receiving a fax at the end of a conversation Receiving faxes into memory when paper tray is empty Printing a fax from the memory Setting a Remote Access Code Using your Remote Access Code Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number Tone or Pulse (Canada only) Fax/Tel mode Voice Mail Distinctive Ring What does your telephone company's ‘Distinctive Ring’ do What does Brother's ‘Distinctive Ring’ do Do you have Voice Mail Before you choose the ring pattern to register Registering the Distinctive Ring pattern Turning off Distinctive Ring Caller ID Setting up your area code (USA only) Page Connections Recording an outgoing message (OGM) on an external TAD Special line considerations Roll over telephone lines Two-linetelephone system Converting telephone wall outlets Installing machine, external two-lineTAD and two-linetelephone Multi-lineconnections (PBX) Connecting an external or extension telephone Using external and extension telephones If you answer a call and no one is on the line: Using a non-Brothercordless external telephone Using remote codes Fax Receive code Telephone Answer Code Changing the remote codes Manual dialing Speed Dialing Search Fax Redial Outgoing Call Caller ID history Storing a pause Storing Speed Dial numbers Storing Speed Dial numbers from Outgoing Calls Storing Speed Dial numbers from the Caller ID history Changing Speed Dial names or numbers Setting up groups for broadcasting Changing a Group name Deleting a Group Deleting a number from a Group Dialing Access codes and credit card numbers Transmission Verification Report Fax Journal (activity report) Page How to print a report Setup to receive polling Sequential polling (Black & White only) Setup for polled transmit Copy Making copies Entering Copy mode Making a single copy Making multiple copies Stop copying Enlarging or reducing the image copied Changing copy quality Making N in 1 copies or a poster (Page Layout) Page Sorting copies using the ADF Adjusting Brightness and Contrast Ink Save Mode Paper Options Paper Size Book Copy Watermark Copy Using a template Using media card or a USB Flash memory drive Using a scanned paper document as your watermark Page Page Direct Printing PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center® from your computer Using a memory card or USB Flash memory drive Memory cards USB Flash memory drive and folder structures Page Entering PhotoCapture mode View Photos Print Index (Thumbnails) Printing Photos Enhance Photos Auto Correct Enhance Skin-Tone Enhance Scenery Remove Red-Eye Monochrome Sepia Search by Date Print All Photos Slide Show Printing a photo during a Slide Show Trimming Page Print Quality Paper options Paper and print size Adjusting Brightness Contrast and Color Color Enhancement (True2Life®) Cropping Borderless printing Print Date Entering Scan mode How to scan to a memory card or USB Flash memory drive Auto Crop How to set a new default How to reset to the factory settings PictBridge requirements Setting your digital camera Printing Images Page Page Software Software and Network features Page Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications WARNING CAUTION Page Page Page Page Page Important safety instructions Page Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Compliance Statement (Canada only) LAN connection International ENERGY STAR® Qualification Statement Page Page If you are having difficulty with your machine Printing Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Sending Faxes (continued) Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center® Difficulties Network Difficulties Dial Tone Telephone line interference Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring the Fax Journal report to another fax machine Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Page Replacing the ink cartridges Page Cleaning the outside of the machine Cleaning the scanner Cleaning the machine’s printer platen Cleaning the paper pick-uprollers Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Reset functions How to reset the machine Page Page Page Menu table Memory storage Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols Page Page Page Page Page Page Page Page Page Page Page Page Page Wireless one-pushconfiguration Page Page Page Page Page Page Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com