Troubleshooting and Routine Maintenance

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Cannot Detect

You installed a new ink cartridge

Take out the new ink cartridge and

 

B

 

too quickly and the machine did

re-install it slowly until it clicks.

 

 

not detect it.

 

 

 

 

 

 

 

 

 

If you are not using Genuine

Use a new Genuine Brother Innobella™

 

 

 

Brother Innobella™ ink the

Ink Cartridge. If the error is not cleared, call

 

 

 

machine may not detect the ink

Brother Customer Service.

 

 

 

cartridge.

 

 

 

 

 

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and re-

 

 

 

correctly.

install it slowly until it clicks. (See

 

 

 

 

Replacing the ink cartridges on page 151.)

 

 

 

 

 

 

 

Cannot Print

One or more of the ink cartridges

Replace the ink cartridge. (See Replacing

 

 

 

have reached the end of their life.

the ink cartridges on page 151.)

 

 

 

The machine will stop all print

 

 

 

 

operations. While memory is

 

 

 

 

available, black and white faxes

 

 

 

 

will be stored in the memory. If a

 

 

 

 

sending machine has a color fax,

 

 

 

 

the machine's ‘handshake’ will

 

 

 

 

ask that the fax be sent as black &

 

 

 

 

white. If the sending machine has

 

 

 

 

the ability to convert it, the color

 

 

 

 

fax will be stored in the memory

 

 

 

 

as a black & white fax.

 

 

 

 

 

 

 

 

Comm.Error

Poor telephone line quality

Send the fax again or connect the machine

 

 

 

caused a communication error.

to another telephone line. If the problem

 

 

 

 

continues, call the telephone company and

 

 

 

 

ask them to check your telephone line.

 

 

 

 

 

 

 

Connection Fail

You tried to poll a fax machine

Check the other fax machine's polling

 

 

 

that is not in Polled Waiting mode.

setup.

 

 

Cover is Open

The scanner cover is not closed

Lift the scanner cover and then close it

 

 

 

completely.

again.

 

 

 

The ink cartridge cover is not

Firmly close the ink cartridge cover until it

 

 

 

completely closed.

clicks.

 

 

 

 

 

 

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will cancel

 

 

 

memory.

the job and clear it from the memory. Try to

 

 

 

 

print again.

 

 

 

 

 

 

 

Disconnected

The other person or other

Try to send or receive again.

 

 

 

person's fax machine stopped the

 

 

 

 

call.

 

 

 

 

 

 

 

 

Document Jam

The document was not inserted or

See Using the ADF on page 21.

 

 

 

fed properly, or the document

See Document jam on page 147.

 

 

 

scanned from the ADF was too

 

 

 

 

 

 

 

long.

 

 

 

 

 

 

 

 

DR Mode in Use

The machine is set to Distinctive

Set Distinctive Ring to Off. (See Turning

 

 

 

Ring mode. You cannot change

off Distinctive Ring on page 56.)

 

 

 

the Receive Mode from Manual to

 

 

 

 

another mode.

 

 

 

 

 

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

 

 

 

 

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