Troubleshooting and Routine Maintenance

 

 

 

 

 

 

Error Message

Cause

Action

 

 

No Paper Fed

The Photo Bypass Tray is in

Verify that the Photo Bypass Tray is in the

 

B

 

the Photo printing position.

Normal printing position.

 

 

 

(See step d and the Important note in

 

 

 

 

Loading photo paper on page 13.)

 

 

 

 

 

 

 

 

The machine is out of paper or

Do one of the following:

 

 

 

paper is not properly loaded in the

„ Refill the paper in the paper tray, and

 

 

 

paper tray.

 

 

 

then press Black Start or Color Start.

 

 

 

 

 

 

 

 

„ Remove the paper and load it again

 

 

 

 

and then press Black Start or

 

 

 

 

Color Start. (See Loading paper and

 

 

 

 

other print media on page 9.)

 

 

 

 

 

 

 

 

The paper is jammed in the

Remove the jammed paper by following

 

 

 

machine.

the steps in Printer jam or paper jam

 

 

 

 

on page 148.

 

 

 

 

 

 

 

 

The Jam Clear Cover is not

Check the Jam Clear Cover is closed

 

 

 

closed properly.

evenly at both ends. (See Printer jam or

 

 

 

 

paper jam on page 148.)

 

 

 

 

 

 

 

No Response/Busy

The number you dialed does not

Verify the number and try again.

 

 

 

answer or is busy.

 

 

 

Not Registered

You tried to access a Speed Dial

Set up the Speed Dial number. (See

 

 

 

number that is not programmed.

Storing Speed Dial numbers on page 66.)

 

 

Out of Memory

The machine's memory is full.

Fax sending or copy operation in

 

 

 

 

progress

 

 

 

 

Do one of the following:

 

 

 

 

„ Press Stop/Exit and wait until the other

 

 

 

 

operations in progress finish and then

 

 

 

 

try again.

 

 

 

 

„ Clear the data in the memory. To gain

 

 

 

 

extra memory, you can turn off Memory

 

 

 

 

Receive. (See Turning off Memory

 

 

 

 

Receive Operations on page 47.)

 

 

 

 

„ Print the faxes that are in the memory.

 

 

 

 

(See Printing a fax from the memory

 

 

 

 

on page 49.)

 

 

 

 

 

 

 

 

The memory card or USB Flash

Delete unused files from your memory card

 

 

 

memory drive you are using does

or USB Flash memory drive to make some

 

 

 

not have enough free space to

free space and then try again.

 

 

 

scan the document.

 

 

 

 

 

 

 

 

Paper Jam

Paper is jammed in the machine.

Open the Jam Clear Cover (at the back of

 

 

 

 

the machine) and pull out the jammed

 

 

 

 

paper by following the steps in Printer jam

 

 

 

 

or paper jam on page 148.

 

 

 

 

Make sure the paper length guide is set to

 

 

 

 

the paper size.

 

 

 

 

 

 

 

Replace Ink

One or more of the ink cartridges

Replace the ink cartridge. (See Replacing

 

 

 

have reached the end of their life.

the ink cartridges on page 151.)

 

 

 

 

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