19 Troubleshooting and Maintenance

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, the machine often identifies the problem and displays an error message. The table below explains the most common error messages.

ERROR MESSAGE

CAUSE

ACTION

 

 

 

CHECK

An ink cartridge is not installed

Re-install the ink, seating it

CARTRIDGE

properly.

properly. (See Replacing the Ink

 

 

Cartridges, page 143)

 

 

 

CHECK

Documents were not inserted or fed

See Document Jams and Paper

DOCUMENT

properly, or document was longer

Jams, page 128.

 

than 90 cm.

 

 

 

 

CHECK PAPER

MFC is out of paper.

Add recording paper and then

 

 

press Mono Fax Start.

 

 

 

CHECK PAPER

Your paper is smaller than A4 size.

Reload the A4 paper, and then

SIZE

(The machine can not print fax

press Mono Fax Start.

 

messages, Help list or any other fax

 

 

reports if the paper isn’t A4 size.)

 

 

 

 

COMM.ERROR

Poor phone line quality caused

Try the call again. If problem

 

communication error.

continues, call Telephone

 

 

Company to check your phone

 

 

line.

 

 

 

CONNECTION FAIL

You tried to poll a fax machine that is

Verify the other party’s polling

 

not in Polled Waiting mode.

setup.

 

 

 

COVER OPEN

Scanner cover is not closed

Open the scanner cover, then close

 

completely.

it.

 

 

 

DISCONNECTED

The other party or other party’s fax

Try to transmit, calling the other

 

machine terminated the call.

party to see what happened or

 

 

receive again.

 

 

 

DOC. COVER OPEN

The document cover is open when

Remove any paper from the

 

you try to scan a document using the

Automatic Document Feeder and

 

Automatic Document Feeder.

close the document cover.

 

 

 

HIGH

The print head detects high

Use the machine at the cool room

TEMPERATURE

temperature.

or cool your room.

 

 

 

125Chapter 19