19 Troubleshooting and Maintenance
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this happens, the machine often identifies the problem and displays an error message. The table below explains the most common error messages.
ERROR MESSAGE | CAUSE | ACTION |
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CHECK | An ink cartridge is not installed | |
CARTRIDGE | properly. | properly. (See Replacing the Ink |
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CHECK | Documents were not inserted or fed | |
DOCUMENT | properly, or document was longer | |
| than 90 cm. |
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CHECK PAPER | MFC is out of paper. | Add recording paper and then |
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| press Mono Fax Start. |
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CHECK PAPER | Your paper is smaller than A4 size. | Reload the A4 paper, and then |
SIZE | (The machine can not print fax | press Mono Fax Start. |
| messages, Help list or any other fax |
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| reports if the paper isn’t A4 size.) |
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COMM.ERROR | Poor phone line quality caused | Try the call again. If problem |
| communication error. | continues, call Telephone |
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| Company to check your phone |
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| line. |
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CONNECTION FAIL | You tried to poll a fax machine that is | Verify the other party’s polling |
| not in Polled Waiting mode. | setup. |
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COVER OPEN | Scanner cover is not closed | Open the scanner cover, then close |
| completely. | it. |
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DISCONNECTED | The other party or other party’s fax | Try to transmit, calling the other |
| machine terminated the call. | party to see what happened or |
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| receive again. |
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DOC. COVER OPEN | The document cover is open when | Remove any paper from the |
| you try to scan a document using the | Automatic Document Feeder and |
| Automatic Document Feeder. | close the document cover. |
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HIGH | The print head detects high | Use the machine at the cool room |
TEMPERATURE | temperature. | or cool your room. |
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125Chapter 19