Difficulty with Operation
If you think there is a problem with the machine, make a copy first. If the copy looks good, the |
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problem is probably not the machine. Check the table below and follow the troubleshooting tips. |
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If you have any other problems, visit us at: http://solutions.brother.com |
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DIFFICULTY | SUGGESTIONS |
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Printing and Receiving Faxes |
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Condensed Print and | This can be caused by static or interference on the telephone line. |
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Horizontal Streaks / Top and | You can make a copy using the Copy function and see if the same |
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Bottom of Sentences are Cut | problem occurs. If the copy is also bad, call your Brother dealer for |
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Off | service. |
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Poor Quality Print | Make sure the Printer Driver matches the type of paper you are |
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| using. (See Quality/Colour Tab, page 66) If you are using plain |
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| paper, try using recommended special paper. (See Paper, page 156) |
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| Don’t handle the paper until the ink is dry. Adjust the Vertical |
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| Alignment. (See Print Quality Check, page 136) |
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Smudged Stain on the top | If you are using the machine as a printer, change the paper thickness |
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centre of the printed page. | to Thick in the Paper tab of the Print dialog box in the printer driver |
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| setting. If you are copying or receiving a fax message, make sure the |
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| thickness of paper you are using matches the specifications. (See |
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Printing Too Dark or Too | Make sure your ink cartridges are fresh and within their expiry |
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Light | dates. |
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| Cartridge expiry dates are printed on the package. Make sure the |
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| Printer Driver matches the type of paper you are using. (See |
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| Quality/Colour Tab, page 66) Try using recommended special |
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| paper. (See Paper, page 156) The recommended environment for |
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| the machine is between 20 °C to 33 °C. |
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Printing Appears Dirty or Ink | Make sure you are using the recommended paper. (See Paper, page |
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Seems to Run |
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| Don’t handle the paper until the ink is dry. The recommended |
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| environment for the machine is between 20 °C to 33 °C. |
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White Lines in Text or | Clean the print heads. (See Print Quality Check, page 136) |
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| MAINTENANCE | |||
Graphics |
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Stains Appear on the Reverse | Make sure the Printer Platen is not dirty with ink mist. (See Regular |
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Side or at the Bottom of the |
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Page |
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Vertical Black Lines When | The sender’s scanner may be dirty. Ask the sender to make a copy |
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Receiving | to see if the problem is with the sending machine. Try receiving |
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| from another fax machine. If the problem continues, call Brother or |
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| your dealer for service. |
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Received colour fax prints | Replace the colour ink cartridges that are empty or nearly empty, |
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only in B & W. | and then ask the other party to send the colour fax again. (See |
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Troubleshooting and Maintenance 132