DIFFICULTY | SUGGESTIONS | ||||||
Black Spots or Smudged | Clean the glass platen and white film with isopropyl alcohol on a | ||||||
Stain When Sending, | |||||||
Copying or Scanning |
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Handling Incoming Calls (with external telephone) | |||||||
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Machine “Hears” Voice as | If the machine is set to Fax Detect ON, it is more sensitive to | ||||||
CNG Tone | sounds. The machine may mistakenly interpret certain voices or | ||||||
| music on the line as a calling fax machine and respond with fax | ||||||
| receiving tones. Deactivate the fax by pressing #51 (#91 for New | ||||||
| Zealand) if you are at an extension phone or press Stop/Exit, if you | ||||||
| are at the fax machine or external phone. Try avoiding this problem | ||||||
| by turning Fax Detect to OFF. (See Fax Detect (with an External or | ||||||
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Transferring a fax call to the | If you answered at an extension phone, press your Remote | ||||||
machine | Activation Code (default setting is |
| 51 ( |
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| 91 for New Zealand)). |
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| When the machine answers, hang up. | ||||||
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Custom Features on a Single | If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Voice | ||||||
Line | Mail, an answering machine, alarm system or any other custom | ||||||
| feature on a single phone line with the machine, it may create a | ||||||
| problem sending or receiving fax data. For example: If you are | ||||||
| sending or receiving a fax message while a custom feature signal | ||||||
| comes through on the line, the signal can temporarily interrupt or | ||||||
| disrupt the fax data. Brother’s ECM feature should help overcome | ||||||
| this problem. This condition is related to the telephone system | ||||||
| industry, and is common to all devices that send and receive | ||||||
| information on a single, shared line with custom features. If | ||||||
| avoiding a slight interruption is crucial to your business, a separate | ||||||
| line with no custom features is recommended. | ||||||
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Scanning Difficulties |
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TWAIN Errors appear while | Make sure the Brother TWAIN Driver is selected as the primary | ||||||
scanning. | source. In PaperPort®, click File Select Source, highlight the | ||||||
| Brother TWAIN Driver and click Select. | ||||||
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Software Difficulties |
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“MFC Connect Failure” | If the machine is not connected to your PC and you have loaded the | ||||||
| Brother software, the PC will show “MFC Connect Failure” each | ||||||
| time you restart Windows®. You can ignore this message or you can | ||||||
| turn it off by deselect the AutoLoad PopUp check box in the Brother | ||||||
| Control Centre chapter. (See How to Turn Off AutoLoad, page 80) | ||||||
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Cannot perform ‘2 in 1’ | Check if the paper size setting in the application and in the printer | ||||||
printing. | driver are the same. | ||||||
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Cannot print when using | Try setting the Display setting to ‘256 colours’. | ||||||
Paint Brush. |
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Cannot print when using | Try to reduce the printing resolution. | ||||||
Adobe Illustrator. |
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MAINTENANCE
Troubleshooting and Maintenance 134