DIFFICULTY

SUGGESTIONS

Left and Right margins are

Turn on Auto Reduction.

cut off

(See Printing a Reduced Incoming Document (Auto Reduction),

 

page 28)

 

 

Horizontal lines appear in

Clean the print heads. (See Print Quality Check, page 136)

Text or Graphics.

If you clean the print heads five times and the print has not

 

improved, call Brother or your dealer for service.

 

 

Phone Line or Connections

 

 

 

Dialling does not work

Check for a dial tone. Change TONE/PULSE setting. (See Setting

 

the Dialling Mode (Tone/Pulse) (Not available in New Zealand),

 

page 19) Check all line cord connections. Check power cord

 

connection. Send a manual fax by lifting the external telephone’s

 

handset, and dialling the number. Wait to hear fax receiving tones

 

before pressing Mono Fax Start.

 

 

The machine Does Not

Make sure the machine is not in MANUAL mode. Check for dial

Answer When Called

tone. If possible, call the machine to hear it answer. If there is still

 

no answer, check the telephone line cord connection. If there is no

 

ringing when you call the machine, call your Telephone Company

 

to check the line.

 

 

No dial tone on the external

Lifting the external phone’s handset—OR—Press any dial pad key

telephone’s handset

then Mono Fax Start. If you hear no dial tone, check telephone

 

line cord connections at the machine and wall socket. Check that the

 

external telephone is connected to the machine correctly. Test the

 

wall socket with another single line telephone. If no dial tone on the

 

wall outlet, call your Telephone Company.

 

 

Sending Faxes

 

 

 

Poor Transmitting Quality

Try changing your resolution to FINE or S.FINE. Make a copy to

 

verify the machine’s scanner operation.

 

 

Transmission Verification

There is probably temporary noise or static on the line. Try sending

Report says

the fax again. If you send a PC FAX message and get

“Result:ERROR” again.

“Result:ERROR” on the Transmission Verification Report, the

 

machine may be out of memory. To gain extra memory, you can

 

turn off Fax Storage (See Setting Fax Storage, page 48), print fax

 

message in memory (See Printing a Fax from Memory, page 29) or

 

cancel a delayed fax or polling job (See Checking and Cancelling a

 

Scheduled Job in Memory, page 36). If the problem continues, call

 

the telephone company to check your phone line.

 

 

Vertical Black Lines When

If the copy you made shows the same problem, your scanner is dirty.

Sending

(See Cleaning the Scanner, page 141)

 

 

Sending, Copying or Scanning Difficulties

 

 

Vertical Black or White Lines

Clean the white bar and the glass strip. (See page 142)

When Sending, Copying or

 

Scanning

 

 

 

133Chapter 19