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Brother MFC-5490CN Troubleshooting, B TroubleshootingMaintenance and Routine, If you are having difficulty with your machine, Printing

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B TroubleshootingMaintenance and Routine

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

B

If you are having difficulty with your machinePrinting

Difficulty	Suggestions
No printout	Check the interface cable connection on both the machine and your computer.
	(See the Quick Setup Guide.)

	Make sure the machine is plugged in and not in Power Save mode.

	Check to see if the LCD is showing an error message. (See Error and
	maintenance messages on page 121.)

	If the LCD says Cannot Print and Replace XX Ink (where XX is an
	abbreviation of the empty colour), see Replacing the ink cartridges on page 129.
	Check that the correct printer driver has been installed and chosen.

	Make sure the machine is online. Click Start and then Printers and Faxes.
	Choose ‘Brother MFC-XXXX(where XXXX is your model name)’, and make sure
	that ‘Use Printer Offline’ is unchecked.

	When you choose the Print Odd Pages and Print Even Pages settings, you may
	see a printing error message on your computer, as the machine pauses during the
	printing process. The error message will disappear after the machine re-starts
	printing.

Poor print quality	Check the print quality. (See Checking the print quality on page 135.)

	Make sure that the Printer Driver or Paper Type setting in the menu matches the
	type of paper you are using. (See Printing in the Software User's Guide on the
	CD-ROM and Paper Type on page 21.)

	Make sure that your ink cartridges are fresh. The following may cause ink to clog:
	The expiration date written on the cartridge package has passed. (Cartridges
	stay usable for up to two years if kept in their original packaging.)
	The ink cartridge was in your machine over six months.
	The ink cartridge may not have been stored correctly before use.

	Make sure you are using Brother Original Innobella™ ink.

	Try using the recommended types of paper. (See Acceptable paper and other print
	media on page 13.)

	The recommended environment for your machine is between 20° C to 33° C.

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Contents

Page http://www.brother.com/registration Approval Information and Compilation and Publication Notice Table of Contents Section I General General Information Loading paper and documents General setup Section II Fax Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers Remote fax options (Monochrome only) Printing Reports Polling Section III Copy Making copies Section IV Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Section V Software Section VI Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features 1 General Information Using the documentation Accessing the Software and Network User’s Guide Viewing Documentation Viewing Documentation (For Windows®) Note How to find Scanning instructions b c Accessing Brother Support (For Windows®) Control panel overview Page 2 Loading paper and documents Loading paper and other print media Page Loading envelopes and post cards About envelopes Removing small printouts from the machine Printable area Acceptable paper and other print media Paper capacity of the output paper tray Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Loading documents Using the scanner glass Scannable area 3 General setup Power Save mode Mode Timer Paper settings Volume Settings Setting Daylight Savings Time LCD screen Sleep Mode 4 Security features TX Lock Turning TX Lock on/off Turning TX Lock on Turning TX Lock off Page Fax Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers 5 Sending a Fax Entering Fax mode Broadcasting (Monochrome only) Additional sending operations Contrast Changing fax resolution To change the fax resolution for the next fax To change the default fax resolution Dual access (Monochrome only) Real time transmission Sending in real time for all faxes Sending in real time for the next fax only Overseas Mode Delayed Faxing (Monochrome only) Delayed Batch Transmission (Monochrome only) Checking and cancelling waiting jobs Sending a fax manually Out of Memory message 6 Receiving a Fax Receive modes Using receive modes Receive mode settings Additional receiving operations Printing a fax from the memory 7 Telephone and External devices Voice Operations Telephone Service for Australia How does Telstra® FaxStream® Duet® Work Registering the Distinctive Ring pattern Turning off Distinctive Ring Caller ID Advantages of Caller ID How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machine Memory Telephone Service for New Zealand How Does FaxAbility Work How to Turn FaxAbility OFF or ON Page Telephone Service for Some Countries Caller ID (For Singapore and Hong Kong) Connecting an external TAD (telephone answering device) Connections External and extension telephones Operation from extension telephones If you answer a call and no one is on the line: Using a cordless external telephone Using remote codes Remote Activation Code Changing the remote codes 8 Dialling and storing numbers How to Dial Storing numbers Storing Speed Dial numbers Changing One Touch or Speed Dial names or numbers Setting up groups for broadcasting Combining Quick Dial numbers Remote fax options (Monochrome only) Fax Forwarding Fax Storage PC Fax Receive Turning off Remote Fax Options Changing Remote Fax Options Remote Retrieval Using your Remote Access Code e f Remote Fax commands Retrieving fax messages Changing your Fax Forwarding number 10 Printing Reports Fax reports Reports 11 Polling Polling overview Polling receive Setup to receive delayed polling Sequential polling (Monochrome only) Polled transmit (Monochrome only) Page Copy Making copies 12 Making copies How to copy Copy keys Enlarging or reducing the image copied Copy options Making N in 1 copies or a poster (Page Layout) Sorting copies using the ADF Adjusting Brightness Adjusting Contrast Paper Options Paper Size Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera PhotoCaptureCenter™ Operations Memory cards or a USB Flash memory drive folder structure Getting started How to print from a memory card or USB Flash memory drive Page Page PhotoCapture Center™ print settings Adjusting Colour Enhancement Cropping Date Print Borderless printing Scan to a memory card or USB Flash memory drive Understanding the Error Messages 14 Printing photos from a camera Printing photos directly from a PictBridge camera Page Printing photos directly from a digital camera (without PictBridge) Understanding the Error Messages Software Software and Network features 15 Software and Network features Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications A Safety and Legal Choosing a location To use the machine safely Page Page IMPORTANT-ForYour Safety Disconnect device LAN connection Radio interference International ENERGY STAR® Compliance Statement Important Information for Australia Page Important Information for New Zealand Page Page Important Information for Some Countries Page Legal limitations for copying Trademarks Troubleshooting Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Menu Setting Difficulties Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Dial Tone detection Telephone line interference Error and maintenance messages Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring the Fax Journal report to another fax machine Transferring faxes to your PC Document jam Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Routine maintenance Page Page Cleaning the outside of the machine Cleaning the scanner glass Cleaning the machine printer platen Cleaning the paper pick-up roller Cleaning the print head Checking the print quality Machine Information Packing and shipping the machine Page C Menu and Features On-screenprogramming Menu keys Page Menu Table Page Page Page Page Page Page Page Entering Text D Specifications General Page Print media Fax Page Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) E Glossary Page Page Page F Index Page Page Page Page For Australia Only: Visit us on the World Wide Web http://www.brother.com