Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

Photo paper does not feed

When you print on Brother photo paper, load the instruction sheet included with

 

properly.

the photo paper in the paper tray first, and then put the photo paper on top of the

 

 

instruction sheet.

B

 

 

 

Clean the paper pick-up roller. (See Cleaning the paper pick-up roller

 

 

 

on page 134.)

 

 

 

 

Machine feeds multiple pages

Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

 

 

other print media on page 8.)

 

 

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

 

one time.

 

 

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

 

neatly.

print media on page 8.)

 

 

 

 

Machine does not print from Adobe

Try to reduce the print resolution. (See Printing for Windows® or Printing and

 

Illustrator.

Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)

 

Printing Received Faxes

 

 

 

 

 

Difficulty

Suggestions

 

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

 

across the page or the top and

line. Ask the other party to send the fax again.

 

bottom of sentences are cut off.

 

 

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

 

 

Received colour fax prints only in

Replace any colour ink cartridges that are empty or nearly empty, and then ask

 

black & white.

the other person to send the colour fax again. (See Replacing the ink cartridges

 

 

on page 129.)

 

 

 

 

Left and Right margins are cut off or

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 38.)

 

a single page is printed on two

 

 

pages.

 

 

 

 

 

Telephone Line or Connections

 

 

 

 

Difficulty

Suggestions

 

Dialling does not work. (No dial

Check that the machine is plugged in and switched on.

 

tone)

 

 

Check the line cord connection.

 

 

 

 

 

 

 

(Not available in New Zealand)

 

 

Change the Tone/Pulse setting. (See Quick Setup Guide.)

 

 

 

 

 

Lift the external telephone’s handset, (or the machine’s handset or cordless

 

 

handset if available), and then dial the number to send a manual fax. Wait to hear

 

 

fax receiving tones before pressing Mono Start or Colour Start.

 

 

 

 

The machine does not answer

Make sure the machine is in the correct receiving mode for your setup. (See

 

when called.

Receive modes on page 35.) Check for a dial tone. If possible, call your machine

 

 

to hear it answer. If there is still no answer, check the telephone line cord

 

 

connection. If there is no ringing when you call your machine, ask your telephone

 

 

company to check the line.

 

 

 

 

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