Troubleshooting and Routine Maintenance
Error and maintenance messages |
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As with any sophisticated office product, errors may occur and consumable items may need to be |
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replaced. If this happens, your machine identifies the error and shows an error message. The |
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most common error and maintenance messages are shown below. | B | |||
You can correct most errors and routine maintenance messages by yourself. If you need more | ||||
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help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. |
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Visit us at http://solutions.brother.com. |
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Error Message | Cause | Action |
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B&W Print Only | One or more of the colour ink | Replace the empty ink cartridges. (See |
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| cartridges is empty. |
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While this message appears on the LCD, each operation works in the following way:
Printing
If you click Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer for approximately four weeks depending on the number of pages you print.
Copying
If the paper type is set to
Plain Paper or
Inkjet Paper you can make copies in monochrome.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper the machine will receive and print faxes in monochrome.
If a sending machine has a colour fax, the machine’s ‘handshake’ will ask that the fax be sent as monochrome.
If the paper type is set to Other Glossy or
Brother BP71, the machine will stop all print operations. If you unplug the machine, or take out the empty ink cartridge, you cannot use the machine until you change to a new ink cartridge.
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