Troubleshooting and Routine Maintenance

 

 

 

 

 

Error Message

Cause

Action

 

Hub is Unusable.

A Hub or USB Flash memory drive

A Hub or USB Flash memory drive with Hub are

 

 

with Hub has been connected to the

not supported. Unplug the device from the USB

 

 

USB direct interface.

direct interface.

 

 

 

 

 

Init Unable XX

The machine has a mechanical

Open the scanner cover and remove any foreign

B

 

problem.

objects inside the machine. If the error message

 

OR

continues, see Transferring your faxes or Fax

 

 

Journal report on page 125 before disconnecting

 

 

A foreign object such as a clip or

 

 

the machine so you will not lose any important

 

 

ripped paper is in the machine.

messages.

 

 

 

Then, disconnect the machine from the power for

 

 

 

several minutes, then reconnect it.

 

 

 

 

 

Ink Low Black

One or more ink cartridges are

Order a new ink cartridge. You can continue

 

Ink Low Yellow

running out of ink. If a sending

printing until the LCD shows Cannot Print.

 

machine has a colour fax to send,

(See Replacing the ink cartridges on page 129.)

 

Ink Low Cyan

your machine’s ‘handshake’ will ask

 

 

Ink Low Magenta

that the fax is sent as black & white.

 

 

 

If the sending machine has the

 

 

 

ability to convert it, the colour fax will

 

 

 

be printed at your machine as a

 

 

 

black & white fax.

 

 

 

 

 

 

Low Temperature

The print head is too cold.

Allow the machine to warm up.

 

Media Error

The memory card is either

Put the card firmly into the slot again to make

 

 

corrupted, incorrectly formatted, or

sure it is in the correct position. If the error

 

 

there is a problem with the memory

remains, check the media drive (slot) of the

 

 

card.

machine by putting in another memory card that

 

 

 

you know is working.

 

 

 

 

 

Media is Full.

The memory card or USB flash

Your machine can only save to your memory card

 

 

memory drive you are using already

or USB flash memory drive if it contains less than

 

 

contains 999 files.

999 files. Try deleting unused files to free some

 

 

 

space and try again.

 

 

 

 

 

No Caller ID

There is no incoming call history.

If you want to use the Caller ID feature call your

 

 

You have not received any calls, you

telephone company. (See Caller ID on page 43.)

 

 

have not activated the Caller ID

(See Caller ID on page 45.) (See Caller ID (For

 

 

feature on your machine, or you

Singapore and Hong Kong) on page 48.)

 

 

have not subscribed to the Caller ID

 

 

 

service from your telephone

 

 

 

company.

 

 

 

 

 

 

No Cartridge

An ink cartridge is not installed

Take out the new ink cartridge and re-install it

 

 

correctly.

slowly until it clicks. (See Replacing the ink

 

 

 

cartridges on page 129.)

 

 

 

 

 

No File

The memory card or USB Flash

Put the correct memory card or USB Flash

 

 

memory drive in the media drive

memory drive into the slot again.

 

 

does not contain a .JPG file.

 

 

 

 

 

 

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