Error Message

Cause

Action

Cannot Detect

You installed a new ink too quickly

Take out the new ink cartridge and re-install it

 

and the machine did not detect it.

slowly until it clicks.

 

If you are using non Brother ink the

Replace the cartridge with a Brother original

 

machine may not detect the ink

Innobella™ ink cartridge. If the error message

 

cartridge.

remains, contact your Brother dealer.

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and re-install it

 

properly.

slowly until it clicks.

 

 

 

Cannot Print

One or more of the ink cartridges are

Replace the empty ink cartridges. (See

 

empty. The machine will stop all

Replacing the ink cartridges on page 129.)

 

print operations. While memory is

 

 

available, black & white faxes will be

 

 

stored in the memory. If a sending

 

 

machine has a colour fax, the

 

 

machine's ‘handshake’ will ask that

 

 

the fax be sent as black & white. If

 

 

the sending machine has the ability

 

 

to convert it, the colour fax will be

 

 

stored in the memory as a black &

 

 

white fax.

 

 

 

 

Clean Unable XX

The machine has a mechanical

Open the scanner cover and remove any foreign

 

problem.

objects inside the machine. If the error message

 

—OR—

continues, see Transferring your faxes or Fax

 

Journal report on page 125 before disconnecting

 

A foreign object such as a clip or

 

the machine so you will not lose any important

 

ripped paper is in the machine.

messages.

 

 

Then, disconnect the machine from the power for

 

 

several minutes, then reconnect it.

 

 

 

Close Ink Cover

The ink cartridge cover is not

Firmly close the ink cartridge cover until it clicks.

 

completely closed.

 

Comm.Error

Poor telephone line quality caused a

Try sending the fax again or try connecting the

 

communication error.

machine to another telephone line. If the problem

 

 

continues, call the telephone company and ask

 

 

them to check your telephone line.

 

 

 

Connection Fail

You tried to poll a fax machine that

Check the other fax machine's polling setup.

 

is not in Polled Waiting mode.

 

Cover is Open

The scanner cover is not closed

Lift the scanner cover and then close it again.

 

completely.

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will cancel the job

 

memory.

and clear it from the memory. Try to print again.

Disconnected

The other person or other person's

Try to send or receive again.

 

fax machine stopped the call.

 

Document Jam

The document was not inserted or

See Using the ADF on page 17.

 

fed correctly, or the document

See Document jam on page 126.

 

scanned from the ADF was too long.

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

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