Brother MFC-5490CN Sending Faxes, Receiving Faxes, Handling Incoming Calls

Receiving Faxes

Difficulty	Suggestions
Cannot receive a fax	Check the line cord connection.
	Make sure the machine is in the correct receiving mode for your setup. (See
	Receive modes on page 35.)
	If you often have interference on the telephone line, try changing the menu setting
	of Compatibility to Basic(for VoIP). (See Telephone line interference
	on page 120.)

Sending Faxes

Difficulty	Suggestions
Cannot send a fax	Check the line cord connection.
	Make sure that the Fax	key is illuminated. (See Entering Fax mode
	on page 28.)
	Ask the other party to check that the receiving machine has paper.
	Print the Transmission Verification Report and check for an error. (See Reports
	on page 66.)
Transmission Verification Report	There is probably temporary noise or static on the line. Try sending the fax again.
says ‘Result:NG’ or	If you send a PC FAX message and get ‘Result:ERROR’ on the Transmission
‘Result:ERROR’.	Verification Report, your machine may be out of memory. To gain extra memory,
	you can turn off Fax Storage (see Turning off Remote Fax Options on page 60),
	print fax messages in memory (see Printing a fax from the memory on page 39) or
	cancel a Delayed Fax or Polling Job (see Checking and cancelling waiting jobs
	on page 33). If the problem continues, ask the telephone company to check your
	telephone line.
	If you often get transmission errors due to possible interference on the telephone
	line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
	Telephone line interference on page 120.)
Poor fax send quality.	Try changing your resolution to Fine or S.Fine. Make a copy to check your
	machine's scanner operation. If the copy quality is not good, clean the scanner.
	(See Cleaning the scanner glass on page 133.)
Vertical black lines when sending.	If the copy you made shows the same problem, clean the scanner. (See Cleaning
	the scanner glass on page 133.)

Handling Incoming Calls

Difficulty	Suggestions
The machine ‘Hears’ a voice as a	If Fax Detect is set to On, your machine is more sensitive to sounds. It may
CNG Tone.	mistakenly interpret certain voices or music on the line as a fax machine calling
	and respond with fax receiving tones. Deactivate the machine by pressing
	Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect
	on page 38.)
Sending a fax call to the machine.	If you answered at the machine, press Mono Start and hang up at once. If you
	answered on an extension telephone, press your Remote Activation Code (default
	setting is l51 (l91 for New Zealand)). If you answer on an external telephone
	(connected to the EXT jack), press Start to receive the fax. When your machine
	answers, hang up.

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