Troubleshooting and Routine Maintenance

 

Handling Incoming Calls (continued)

 

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

 

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, an alarm system or any other

 

 

custom feature on a single telephone line with your machine, it may create a

 

 

problem sending or receiving faxes.

B

 

For example: If you subscribe to Call Waiting or some other custom service and

 

 

 

its signal comes through the line while your machine is sending or receiving a fax,

 

 

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

 

 

Correction Mode) feature should help overcome this problem. This condition is

 

 

related to the telephone system industry and is common to all devices that send

 

 

and receive information on a single, shared line with custom features. If avoiding

 

 

a slight interruption is crucial to your business, a separate telephone line with no

 

 

custom features is recommended.

 

 

 

 

 

 

Menu Setting Difficulties

 

 

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

 

The machine beeps when you try to

If the Fax

key is not illuminated, press it to turn on Fax mode. The Setup

 

access the Setup Send or Setup

 

Send or Setup Receive setting is available only when the machine is in Fax mode.

 

Receive menu.

 

 

 

 

 

 

 

 

 

 

Copying Difficulties

 

 

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

 

Cannot make a copy

Make sure that the Copy

key is illuminated. (See Entering Copy mode

 

 

 

 

on page 72.)

 

 

 

 

 

 

Vertical streaks appear on copies

If you see vertical streaks on copies, clean the scanner. (See Cleaning the

 

 

scanner glass on page 133.)

 

 

 

 

 

Poor copy results when using the

Try using the scanner glass. (See Using the scanner glass on page 18.)

 

ADF

 

 

 

 

 

 

 

Vertical black line appears in

Vertical black lines or streaks on copies are typically caused by dirt or correction

 

copies

fluid on the glass strip. Clean the glass strip and scanner glass and the white bar

 

 

and white plastic above them. (See Cleaning the scanner glass on page 133.)

 

 

 

 

Fit to Page does not work properly.

Make sure that the document is not skewed on the scanner glass.

 

 

 

 

 

 

Scanning Difficulties

 

 

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

 

TWAIN/WIA errors appear when

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

 

starting to scan.

PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to

 

 

choose the Brother TWAIN/WIA driver.

 

 

 

 

 

 

(Hong Kong users only)

 

 

 

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

 

 

Presto!® PageManager® with OCR, click File, Select Source and choose the

 

 

Brother TWAIN/WIA driver.

 

 

 

 

 

OCR does not work.

Try increasing the scanner resolution.

 

 

 

 

Poor scanning results when using

Try using the scanner glass. (See Using the scanner glass on page 18.)

 

the ADF.

 

 

 

 

 

 

 

 

 

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