Telephone line or connections (continued)

Difficulties

Suggestions

Key operations do not work.

Check the control panel is fitted correctly on the machine. Reinstall the control

 

panel.

 

 

The machine does not answer

Make sure the machine is in the correct receive mode for your setup. (See

when called.

Receiving a fax on page 45.) Check for a dial tone. If possible, call your machine

 

to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If you do not hear ringing when you call your machine, ask your

 

telephone company to check the line.

 

 

Receiving Faxes

 

 

 

Difficulties

Suggestions

Cannot receive a fax.

Make sure your machine has a dial tone by pressing the Hook key. If you hear

 

static or interference on your fax line, please contact your local telephone

 

company.

 

 

 

Check all line cord connections. Make sure the telephone line cord is plugged into

 

the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL

 

or VoIP services, please contact your service provider for connection instructions.

 

 

 

Make sure the machine is in the correct Receive Mode. This is determined by the

 

external devices and telephone subscriber services you have on the same line as

 

the Brother machine. (See Receive Mode settings on page 47.)

 

If you have a dedicated fax line and want your Brother machine to automatically

 

answer all incoming faxes, you should select Fax Only mode.

 

If your Brother machine shares a line with an external answering machine, you

 

should select the External TAD mode. In External TAD mode, your Brother

 

machine will automatically receive incoming faxes and voice callers will be able to

 

leave a message on your answering machine.

 

If your Brother machine shares a line with other telephones and you want it to

 

automatically answer all incoming faxes, you should select the Fax/Tel mode. In

 

Fax/Tel mode, your Brother machine will automatically receive faxes and

 

produce a pseudo/double-ring to alert you to answer voice calls.

 

If you do not want your Brother machine to automatically answer any incoming

 

faxes, you should select the Manual mode. In Manual mode, you must answer

 

every incoming call and activate the machine to receive faxes.

 

 

 

Another device or service at your location may be answering the call before your

 

Brother machine answers. To test this, lower the ring delay setting:

 

„ If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to

 

1 ring. (See Ring Delay on page 47.)

 

„ If the answer mode is set to External TAD, reduce the number of rings

 

programmed on your answering machine to 2.

 

„ If the answer mode is set to Manual, do not adjust the ring delay setting.

 

Have someone send you a test fax:

 

„ If you received the test fax successfully, your machine is operating properly.

 

Remember to reset your ring delay or answering machine setting back to your

 

original setting. If receiving problems recur after resetting the ring delay, then

 

a person, device, or subscriber service is answering the fax call before the

 

machine has a chance to answer.

 

„ If you were not able to receive the fax, then another device or subscriber

 

service may be interfering with your fax reception or there may be a problem

 

with your fax line.

 

 

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