Brother MFC-8380DN, MFC-8370DN Error and maintenance messages

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message	Cause	Action
20 Sheet Limit	The ADF output tray has reached	Do one of the following:
	its maximum capacity.	To send the pages scanned so far, press
		To send the pages scanned so far, press
		1.Send.
		To delete the scanned pages, press
		2.Delete.
		If you send the pages already scanned and
		want to send the remaining pages, remove
		the scanned sheets from the ADF output
		tray, then dial the fax number (if you are
		sending a fax) and press Start.
Access Error	The device is removed from the	Press Stop/Exit. Reinsert the device and try
	USB direct interface while the	to print with Direct Print.
	data is processing.

Cartridge Error	The toner cartridge is not installed	Pull out the drum unit, take out the toner
	correctly.	cartridge and put it back into the drum unit
		again.

Comm.Error	Poor telephone line quality	Try sending the fax again or try connecting
	caused a communication error.	the machine to another telephone line. If the
		problem continues, call the telephone
		company and ask them to check your
		telephone line.

Connection Fail	You tried to poll a fax machine	Check the other fax machine’s polling setup.
	that is not in Polled Waiting mode.

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Contents

Page http://www.brother.com/registration Approval Information and Compilation and Publication Notice Table of Contents Section I General General information Loading paper and documents General Setup Section II Fax Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Remote Fax Options Polling Section III Copy Making copies Section IV Direct printing Printing data from a USB Flash memory drive or a digital camera supporting mass storage Section V Software Software and Network features Options Troubleshooting and routine maintenance Menu and features Specifications Glossary Index General General information Loading paper and documents General Setup Security features 1 General information Using the documentation Symbols and conventions used in the documentation Accessing the Software User’s Guide and Network User’s Guide Documentation How to find scanning instructions Software User's Guide: ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides: Viewing documentation (Macintosh) Accessing Brother Support (Windows®) Brother Support Brother Home Page Brother Solutions Center Supplies Information Control panel overview Page Page Data LED indications Data 2 Loading paper and documents Loading paper and print media Loading paper in the multi-purposetray (MP tray) Page Unprintable area Unprintable area for faxes and copies Unprintable area when printing from a computer Acceptable paper and other print media Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Types of paper to avoid Envelopes Types of envelopes to avoid Labels Types of labels to avoid Loading documents Using the automatic document feeder (ADF) Using the scanner glass 3 General Setup Mode Timer Paper settings Paper Size Tray Use in copy mode Tray Use in fax mode Tray Use in print mode Auto Select Volume settings Set Daylight Saving Time Ecology features LCD Contrast Dial prefix 4 Security features Secure Function Lock 2.0 (MFC-8380DN) Changing the password for the administrator f Press Stop/Exit Setting up the public user Setting up restricted users i Press Stop/Exit Turning Secure Function Lock on/off Turning Secure Function Lock on Memory security (MFC-8370DN) Changing the Memory Security password Turning Memory Security on/off Turning Memory Security on Turning Memory Security off Setting Lock Restricting dialling One Touch restriction Speed Dial restriction Fax Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers 5 Sending a fax How to fax Sending a 2-sidedfax from the ADF (MFC-8380DN) Changing a 2-sidedfax layout Long edge Sending a fax from the scanner glass Faxing Letter size documents from the scanner glass Broadcasting Additional sending operations Electronic cover page Composing your own comments Send a cover page for the next fax Clear/Back Send a cover page for all faxes Contrast Changing Fax Resolution To change the Fax Resolution setting for the next fax Resolution To change the default Fax Resolution setting Dual access Real Time Transmission Sending in real time for all faxes Sending in real time for the next fax only Not sending in real time for the next fax only Delayed Fax Delayed batch transmission Checking and cancelling waiting jobs Sending a fax manually Manual transmission Out of memory message Maximum ADF output tray capacity 6 Receiving a fax Receive modes Using receive modes Receive Mode settings F/T Ring Time (Fax/Tel mode only) Fax Detect If Fax Detect is On: If Fax Detect is Off: Setting the Print Density Additional receiving operations Receiving faxes into memory If Memory Receive is On: If Memory Receive is Off: Printing a fax from the memory Out of Paper Reception 7 Telephone and external devices Telephone line services Telephone Service for Australia What is the Advantage of using Telstra® FaxStream® Duet® Function How does Telstra® FaxStream® Duet® Work Set the Distinctive Ring to ON Very important Turning off Distinctive Ring Telephone Service for New Zealand How to Turn FaxAbility OFF or ON Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Connecting an external TAD Recording an outgoing message (OGM) External and extension telephones Using a non-Brothercordless external handset Using Remote Codes Remote Activation Code Remote Deactivation Code Turning on the Remote Codes Page 8 Dialling and storing numbers How to dial Storing numbers Storing Speed Dial numbers Changing One Touch and Speed Dial numbers Setting up Groups for Broadcasting Combining quick dial numbers Tone or Pulse (not available in New Zealand) 9 Remote Fax Options Fax Forwarding Fax Storage PC Fax Receive Changing Remote Fax Options Remote retrieval Retrieving fax messages Changing the Fax Forwarding number Remote fax commands 10 Polling Polling receive Polled transmit Setup for polled transmit with a secure code 11 Printing reports Fax reports Reports Page Copy Making copies 12 Making copies How to copy Copy options (temporary settings) Using the Options key Sorting copies using the ADF Improving copy quality Adjusting Contrast and Brightness Brightness Making N in 1 copies (page layout) If you are using the scanner glass, go to step g Place the document face down in the direction shown below: „2 in 1 (P) „2 in 1 (L) Tray selection Duplex (2-sided)copying Advanced Duplex Copy (short edge flip) „1sidedi2sided S Portrait „Advanced 2sided Si1sided Portrait „Advanced 1sidedi2sided S Portrait Out of memory message Direct printing Printing data from a USB Flash memory drive or a digital camera supporting mass storage Printing data from a USB Flash Creating a PRN or PostScript® 3™ file for direct printing Supported file formats Direct Understanding the error messages Software Software and Network features 14 Software and Network features How to read the HTML User’s Guide Macintosh Page Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features A Safety and legal Choosing a location To use the machine safely Page Page Important Information Disconnect device LAN connection Radio interference International ENERGY STAR® Compliance Statement Important Information for Australia Page Important Information for New Zealand Page IMPORTANT NOTICE Important Information for Some Countries Page Libtiff Copyright and License Legal limitations for copying Trademarks B Options Optional paper tray (LT-5300) (MFC-8380DN) Memory board Installing extra memory Troubleshooting Telephone line or connections (continued) Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Scanning difficulties Software difficulties Paper handling difficulties Print quality difficulties Network difficulties Network difficulties (continued) Page Improving the print quality A B C D a b c d e A B C a b c d A C D b c d e Page Page Page A B C D c d e a b A B CD a b c d e 0 1 2 3 Setting Dial Tone detection Telephone line interference Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC MFL-Pro Suite Document jams Document is jammed under the document cover Document is jammed in the top of the ADF unit Document is jammed at the ADF output tray Document is jammed in the duplex slot (MFC-8380DN) Paper jams IMPORTANT C Paper is jammed in the MP tray Paper is jammed in Paper Tray 1 or Tray 2 (MFC-8380DN) Paper is jammed inside the machine HOT SURFACE Paper is jammed inside the drum unit and toner cartridge assembly Page Paper is jammed at the back of the machine Paper is jammed in the duplex tray Routine maintenance Cleaning the scanner Cleaning the laser scanner window Cleaning the corona wire Cleaning the drum unit Page Page Replacing the consumable items Replacing a toner cartridge Page Page Replacing the drum unit g Press Clear/Back Replacing periodic maintenance parts Machine Information Reset How to reset Packing and shipping the machine Page D Menu and features On-screenprogramming Menu keys How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols E Specifications General Temperature Humidity ADF (automatic document feeder) Paper Tray 2 (option) Print media Paper Output Printing Fax Copy Scan Print Interfaces Direct Print feature Computer requirements Page Consumable items Ethernet wired network Management utilities F Glossary ECM (Error Correction Mode) Extension telephone External phone F/T Ring Time Fax Ability OCR (optical character recognition) One Touch Overseas Mode Pause Polling Temporary settings Tone (Not available in New Zealand) Transmission User Settings List Xmit Report (Transmission Verification Report) G Index Page Page Page Page For Australia Only: For New Zealand Only: