Difficulties | Suggestions |
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The machine ‘Hears’ a voice as a | If Fax Detect is set to On, your machine is more sensitive to sounds. It may | |||
CNG Tone. | mistakenly interpret certain voices or music on the line as a fax machine calling | |||
| and respond with fax receiving tones. Deactivate the machine by pressing | |||
| Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect | |||
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Sending a Fax Call to the machine. | If you answered on an external or extension telephone, press your Remote | |||
| Activation Code (default setting is l51 (l91 for New Zealand)). When your | |||
| machine answers, hang up. |
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Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an | |||
| answering machine, an alarm system or other custom feature on a single | |||
| telephone line with your machine, it may create a problem sending or receiving | |||
| faxes. |
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| For Example: If you subscribe to Call Waiting or some other custom service and | |||
| its signal comes through the line while your machine is sending or receiving a fax, | |||
| the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature | |||
| should help overcome this problem. This condition is related to the telephone | |||
| system industry and is common to all devices that send and receive information | |||
| on a single, shared line with custom features. If avoiding a slight interruption is | |||
| crucial to your business, a separate line with no custom features is recommended. | |||
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Menu access difficulties |
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Difficulties | Suggestions |
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The machine beeps when you try to | If Fax | is not illuminated, press it to turn on Fax mode. The Setup Receive | ||
access the Setup Receive and | ||||
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when | ||||
Setup Send menus. | ||||
the machine is in Fax mode. |
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Copy difficulties |
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Difficulties | Suggestions |
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Cannot make a copy | Make sure that Copy | is illuminated. (See Entering copy mode | ||
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| Contact your administrator to check your Secure Function Lock settings. | |||
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Vertical black line appears in | Black vertical lines on copies are typically caused by dirt or correction fluid on the | |||
copies. | glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner | |||
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The machine does not scan all the | Make sure that the ADF output tray does not contain more than 20 sheets. | |||
pages of your document. |
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