Handling incoming calls

Difficulties

Suggestions

 

The machine ‘Hears’ a voice as a

If Fax Detect is set to On, your machine is more sensitive to sounds. It may

CNG Tone.

mistakenly interpret certain voices or music on the line as a fax machine calling

 

and respond with fax receiving tones. Deactivate the machine by pressing

 

Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect

 

on page 48.)

 

 

 

 

Sending a Fax Call to the machine.

If you answered on an external or extension telephone, press your Remote

 

Activation Code (default setting is l51 (l91 for New Zealand)). When your

 

machine answers, hang up.

 

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an

 

answering machine, an alarm system or other custom feature on a single

 

telephone line with your machine, it may create a problem sending or receiving

 

faxes.

 

 

 

For Example: If you subscribe to Call Waiting or some other custom service and

 

its signal comes through the line while your machine is sending or receiving a fax,

 

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature

 

should help overcome this problem. This condition is related to the telephone

 

system industry and is common to all devices that send and receive information

 

on a single, shared line with custom features. If avoiding a slight interruption is

 

crucial to your business, a separate line with no custom features is recommended.

 

 

 

 

Menu access difficulties

 

 

 

 

 

 

Difficulties

Suggestions

 

The machine beeps when you try to

If Fax

is not illuminated, press it to turn on Fax mode. The Setup Receive

access the Setup Receive and

setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when

Setup Send menus.

the machine is in Fax mode.

 

 

 

 

 

 

 

Copy difficulties

 

 

 

 

 

 

Difficulties

Suggestions

 

Cannot make a copy

„ Make sure that Copy

is illuminated. (See Entering copy mode

 

 

on page 80)

 

 

„ Contact your administrator to check your Secure Function Lock settings.

 

 

Vertical black line appears in

Black vertical lines on copies are typically caused by dirt or correction fluid on the

copies.

glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner

 

on page 147 and Cleaning the corona wire on page 149.)

 

 

The machine does not scan all the

Make sure that the ADF output tray does not contain more than 20 sheets.

pages of your document.

 

 

 

 

 

 

 

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