Troubleshooting and routine maintenance

 

 

 

 

 

 

 

Error Message

Cause

Action

 

 

 

Cooling Down

The temperature of the drum unit

Make sure that you can hear the fan in the

 

Wait for a while

or toner cartridge is too hot. The

machine spinning and that the exhaust outlet

 

 

machine will pause its current

is not blocked by something.

 

 

 

print job and go into cooling down

If the fan is spinning, remove any obstacles

 

 

mode. During the cooling down

C

 

that surround the exhaust outlet, and then

 

mode, you will hear the cooling

 

leave the machine turned on but do not use

 

fan running while the LCD shows

 

 

it for several minutes.

 

 

 

 

Cooling Down, and

 

 

 

 

If the fan is not spinning disconnect the

 

 

Wait for a while.

 

 

 

machine from the power for several minutes,

 

 

 

then reconnect it. (The machine can be

 

 

 

turned off for up to 60 hours without losing

 

 

 

faxes stored in the memory. See

 

 

 

 

Transferring your faxes or Fax Journal report

 

 

 

on page 137.)

 

 

 

 

 

 

 

 

Cover is Open

The front cover is not closed

Close the front cover of the machine.

 

 

 

completely.

 

 

 

 

 

 

 

 

Cover is Open

The fuser cover is not closed

„ Close the fuser cover of the machine.

 

 

completely or paper was jammed

„ Make sure paper is not jammed inside

 

 

in the back of the machine when

 

 

the back of the machine, and then close

 

 

you turned on the power.

 

 

the fuser cover and press Start.

 

 

 

 

 

 

 

 

 

 

 

 

Cover is Open

The ADF cover is not closed

Close the ADF cover.

 

 

 

 

completely.

 

 

 

 

 

 

 

 

 

The ADF is open while loading a

Close the ADF cover of the machine and

 

 

document.

press Stop/Exit.

 

 

 

 

 

 

 

 

Disconnected

The other person or other

Try to send or receive again.

 

 

 

person’s fax machine stopped the

 

 

 

 

 

call.

 

 

 

 

 

 

 

 

Document Jam

The document was not inserted

See Document jams on page 138 or Using

 

 

or fed correctly, or the document

the automatic document feeder (ADF)

 

 

 

scanned from the ADF was too

on page 19.

 

 

 

 

long.

 

 

 

 

 

 

 

 

 

 

DR mode in Use

The machine is set to Distinctive

Set Distinctive Ring to off.

 

 

 

(except New Zealand)

Ring mode. You can not change

®

FaxStream

®

 

the Receive Mode from Manual to

 

 

For Austlaria, see Telstra

 

 

 

another mode.

Duet® (Distinctive Ringing) on page 51.

 

 

 

For Other countries, see Distinctive Ringing

 

 

 

(For Singapore and Hong Kong) on page 56.

 

Faxability On

The machine is set to Faxability

Set Faxability to off.

 

 

 

For New Zealand

mode. You can not change the

See FaxAbility on page 54.

 

 

 

Recieve Mode from Manual to

 

 

 

 

 

 

 

 

 

another mode.

 

 

 

 

 

 

 

 

Drum Error

The corona wire on the drum unit

Clean the corona wire on the drum unit. (See

 

 

needs to be cleaned.

Cleaning the corona wire on page 149.)

 

 

 

 

 

 

The drum unit has reached the

Replace the drum unit. (See Replacing the

 

 

end of its life.

drum unit on page 157.)

 

 

 

 

 

 

 

 

 

133