| Troubleshooting and routine maintenance |
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Printing difficulties |
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Difficulties | Suggestions |
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No printout. | Check that the machine is plugged in and the power switch is turned on. |
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| Check that the toner cartridge and drum unit are installed correctly. (See |
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| C | |
| Check the interface cable connection on both the machine and your computer. | |
| (See the Quick Setup Guide.) |
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| Check that the correct printer driver has been installed and chosen. |
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| Check to see if the LCD is showing an error message. (See Error and |
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| Check the machine is online: |
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| (Windows Vista®) Click the Start button, Control Panel, |
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| Hardware and Sound, and then Printers. |
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| Brother |
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| unchecked. |
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| (Windows® XP and Windows Server® 2003) Click the Start button and |
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| choose Printers and Faxes. |
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| sure that Use Printer Offline is unchecked. |
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| (Windows® 2000) Click the Start button and choose Settings and then |
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| Printers. |
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| Use Printer Offline is unchecked. |
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| Contact your administrator to check your Secure Function Lock settings. |
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The machine prints unexpectedly | Pull out the paper tray and wait until the machine stops printing. Then turn off |
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or it prints garbage. | the machine and disconnect from the power for several minutes. (The |
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| machine can be turned off for up to 60 hours without losing faxes stored in the |
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| memory.) |
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| Check the settings in your application to make sure it is set up to work with |
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| your machine. |
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The machine prints the first couple | Check the settings in your application to make sure that it is set up to work with |
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of pages correctly, then some | your machine. |
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pages have text missing. | Your computer is not recognising the machine’s input buffer’s full signal. Make |
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| sure that you connected the interface cable correctly. (See the Quick Setup |
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| Guide.) |
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The headers or footers appear | There is an unprintable area on the top and bottom of the page. Adjust the top and |
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when the document displays on the | bottom margins in your document to allow for this. |
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screen but they do not show up |
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when it is printed. |
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The machine does not print on both | Check the paper size setting in the printer driver. You need to choose A4 size of |
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sides of the paper even though the | paper (60 to 105 gsm). |
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printer driver setting is Duplex. |
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The machine is not printing or has | Press Job Cancel. |
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stopped printing and the machine’s | As the machine cancels the job and clears it from the memory it may produce an |
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Data LED is on. |
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incomplete printout. |
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