Troubleshooting and routine maintenance

 

Printing difficulties

 

 

 

 

 

Difficulties

Suggestions

 

No printout.

„ Check that the machine is plugged in and the power switch is turned on.

 

 

„ Check that the toner cartridge and drum unit are installed correctly. (See

 

 

Replacing the drum unit on page 157.)

C

 

„ Check the interface cable connection on both the machine and your computer.

 

(See the Quick Setup Guide.)

 

 

„ Check that the correct printer driver has been installed and chosen.

 

 

„ Check to see if the LCD is showing an error message. (See Error and

 

 

maintenance messages on page 132.)

 

 

„ Check the machine is online:

 

 

(Windows Vista®) Click the Start button, Control Panel,

 

 

Hardware and Sound, and then Printers. Right-click

 

 

Brother MFC-XXXX Printer. Make sure that Use Printer Offline is

 

 

unchecked.

 

 

(Windows® XP and Windows Server® 2003) Click the Start button and

 

 

choose Printers and Faxes. Right-clickBrother MFC-XXXX Printer. Make

 

 

sure that Use Printer Offline is unchecked.

 

 

(Windows® 2000) Click the Start button and choose Settings and then

 

 

Printers. Right-clickBrother MFC-XXXX Printer. Make sure that

 

 

Use Printer Offline is unchecked.

 

 

„ Contact your administrator to check your Secure Function Lock settings.

 

 

 

 

The machine prints unexpectedly

„ Pull out the paper tray and wait until the machine stops printing. Then turn off

 

or it prints garbage.

the machine and disconnect from the power for several minutes. (The

 

 

machine can be turned off for up to 60 hours without losing faxes stored in the

 

 

memory.)

 

 

„ Check the settings in your application to make sure it is set up to work with

 

 

your machine.

 

 

 

 

The machine prints the first couple

„ Check the settings in your application to make sure that it is set up to work with

 

of pages correctly, then some

your machine.

 

pages have text missing.

„ Your computer is not recognising the machine’s input buffer’s full signal. Make

 

 

 

 

sure that you connected the interface cable correctly. (See the Quick Setup

 

 

Guide.)

 

 

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

 

when the document displays on the

bottom margins in your document to allow for this.

 

screen but they do not show up

 

 

when it is printed.

 

 

 

 

 

The machine does not print on both

Check the paper size setting in the printer driver. You need to choose A4 size of

 

sides of the paper even though the

paper (60 to 105 gsm).

 

printer driver setting is Duplex.

 

 

 

 

 

The machine is not printing or has

Press Job Cancel.

 

stopped printing and the machine’s

As the machine cancels the job and clears it from the memory it may produce an

 

Data LED is on.

 

incomplete printout.

 

 

 

 

 

 

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