Troubleshooting and routine maintenance

 

Receiving Faxes (continued)

 

 

 

 

 

Difficulties

Suggestions

 

Cannot receive a fax.

If you are using a telephone answering machine (External TAD mode) on the

 

(continued)

same line as the Brother machine, make sure your answering machine is set up

 

correctly. (See Connecting an external TAD on page 57.)

 

 

 

 

1

Connect the external TAD as shown in the illustration on page 57.

C

 

2 Set your answering machine to answer in one or two rings.

 

 

3 Record the outgoing message on your answering machine.

 

 

 

„ Record five seconds of silence at the beginning of your outgoing

 

 

 

message.

 

 

 

„ Limit your speaking to 20 seconds.

 

 

 

„ End your outgoing message with your Fax Receive Code for people

 

 

 

sending manual faxes. For example: “After the beep, leave a message or

 

 

 

press l51 and Start to send a fax.”

 

 

4 Set your answering machine to answer calls.

 

 

5

Set your Brother machine’s Receive Mode to External TAD. (See Receive

 

 

 

Mode settings on page 47.)

 

 

 

 

 

Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is

 

 

a feature that allows you to receive a fax even if you have answered the call on an

 

 

external or extension telephone. (See Fax Detect on page 48.)

 

 

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

 

line, try changing the Compatibility setting to Basic(for VoIP). (See

 

 

Telephone line interference on page 131.)

 

 

 

 

 

(MFC-8380DN) Contact your administrator to check your Secure Function Lock

 

 

Settings.

 

 

 

 

 

Sending faxes

 

 

 

 

 

 

Difficulties

Suggestions

 

Poor sending quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

 

machine’s scanner operation. If the copy quality is not good, clean the scanner.

 

 

(See Cleaning the scanner on page 147.)

 

 

 

 

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax again.

 

says RESULT:ERROR.

If you are sending a PC Fax message and get RESULT:ERROR on the

 

 

Transmission Verification Report, your machine may be out of memory. To free up

 

 

extra memory, you can turn off fax storage (See Turning off Remote Fax Options

 

 

on page 69), print fax messages in memory (See Out of Paper Reception

 

 

on page 50) or cancel a delayed fax or polling job (See Checking and cancelling

 

 

waiting jobs on page 43). If the problem continues, ask the telephone company to

 

 

check your telephone line.

 

 

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

 

line, try changing the Compatibility setting to Basic(for VoIP). (See

 

 

Telephone line interference on page 131.)

 

 

 

 

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

 

 

on the glass strip. (See Cleaning the scanner on page 147.)

 

 

 

 

The machine does not scan all the

Make sure that the ADF output tray does not contain more than 20 sheets.

 

pages of your document.

 

 

 

 

 

 

Cannot send a fax.

(MFC-8380DN) Contact your administrator to check your Secure Function Lock

 

 

Settings.

 

 

 

 

 

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