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| Troubleshooting and routine maintenance |
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Receiving Faxes (continued) |
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Difficulties | Suggestions |
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Cannot receive a fax. | If you are using a telephone answering machine (External TAD mode) on the |
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(continued) | same line as the Brother machine, make sure your answering machine is set up |
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correctly. (See Connecting an external TAD on page 57.) |
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| 1 | Connect the external TAD as shown in the illustration on page 57. | C |
| 2 Set your answering machine to answer in one or two rings. |
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| 3 Record the outgoing message on your answering machine. |
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| Record five seconds of silence at the beginning of your outgoing |
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| message. |
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| Limit your speaking to 20 seconds. |
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| End your outgoing message with your Fax Receive Code for people |
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| sending manual faxes. For example: “After the beep, leave a message or |
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| press l51 and Start to send a fax.” |
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| 4 Set your answering machine to answer calls. |
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| 5 | Set your Brother machine’s Receive Mode to External TAD. (See Receive |
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| Mode settings on page 47.) |
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| Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is |
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| a feature that allows you to receive a fax even if you have answered the call on an |
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| external or extension telephone. (See Fax Detect on page 48.) |
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| If you often get transmission errors due to possible interference on the telephone |
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| line, try changing the Compatibility setting to Basic(for VoIP). (See |
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| Settings. |
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Sending faxes |
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Difficulties | Suggestions |
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Poor sending quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
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| machine’s scanner operation. If the copy quality is not good, clean the scanner. |
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Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
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says RESULT:ERROR. | If you are sending a PC Fax message and get RESULT:ERROR on the |
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| Transmission Verification Report, your machine may be out of memory. To free up |
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| extra memory, you can turn off fax storage (See Turning off Remote Fax Options |
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| on page 69), print fax messages in memory (See Out of Paper Reception |
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| on page 50) or cancel a delayed fax or polling job (See Checking and cancelling |
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| waiting jobs on page 43). If the problem continues, ask the telephone company to |
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| check your telephone line. |
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| If you often get transmission errors due to possible interference on the telephone |
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| line, try changing the Compatibility setting to Basic(for VoIP). (See |
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Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
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| on the glass strip. (See Cleaning the scanner on page 147.) |
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The machine does not scan all the | Make sure that the ADF output tray does not contain more than 20 sheets. |
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pages of your document. |
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Cannot send a fax. |
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| Settings. |
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