Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while

Make sure that the Brother TWAIN driver is chosen as the primary source. In

scanning.

PaperPort™ 11SE, click File, Scan or Get Photo and choose the

 

Brother TWAIN driver.

OCR does not work

Try increasing the scanning resolution.

 

 

Network scanning does not work.

See Network difficulties on page 121.

 

 

The machine does not scan all the

Make sure that the ADF output tray does not contain more than 20 sheets.

pages of your document.

 

 

 

Software difficulties

 

 

 

Difficulties

Suggestions

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

Cannot perform ‘2 in 1’ or ‘4 in 1’

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

The machine does not print from

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide

Adobe® Illustrator®.

on the CD-ROM.)

Paper handling difficulties

 

 

Difficulties

Suggestions

The machine does not load paper.

„ If there is no paper, load a new stack of paper into the paper tray.

The LCD shows No Paper or a

„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,

Paper Jam message.

you should straighten it. Sometimes it is helpful to remove the paper, turn the

 

stack over and put it back into the paper tray.

 

„ Reduce the amount of paper in the paper tray, and then try again.

 

„ Check that the MP tray mode is not chosen in the printer driver.

 

„ If the LCD shows Paper Jam message and you still have a problem, see

 

Paper jams on page 139.

 

 

The machine does not feed paper

„ Fan the paper well and put it back in the tray firmly.

from the MP tray.

„ Make sure that MP tray mode is chosen in the printer driver.

 

 

 

How do I print on envelopes?

You can load envelopes from the MP tray. Your application must be set up to print

 

the envelope size you are using. This is usually done in the Page Setup or

 

Document Setup menu of your application. (See your application’s manual for

 

more information.)

 

 

What paper can I use?

You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

 

envelopes, labels and transparencies that are made for laser machines. (For

 

details, see Acceptable paper and other print media on page 14.)

 

 

There is a paper jam.

(See Paper jams on page 139.)

 

 

The scanned documents jam on

„ Make sure your documents are not too thin or too thick and are correctly

the ADF output tray.

loaded in the ADF. (See Loading documents on page 19.)

 

„ Use the scanner glass to scan the document.

 

 

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