Difficulties | Suggestions |
TWAIN errors appear while | Make sure that the Brother TWAIN driver is chosen as the primary source. In |
scanning. | PaperPort™ 11SE, click File, Scan or Get Photo and choose the |
| Brother TWAIN driver. |
OCR does not work | Try increasing the scanning resolution. |
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Network scanning does not work. | |
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The machine does not scan all the | Make sure that the ADF output tray does not contain more than 20 sheets. |
pages of your document. |
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Software difficulties |
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Difficulties | Suggestions |
Cannot install software or print. | Run the Repair |
| and reinstall the software. |
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Cannot perform ‘2 in 1’ or ‘4 in 1’ | Check that the paper size setting in the application and in the printer driver are the |
printing. | same. |
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The machine does not print from | Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide |
Adobe® Illustrator®. | on the |
Paper handling difficulties | |
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Difficulties | Suggestions |
The machine does not load paper. | If there is no paper, load a new stack of paper into the paper tray. |
The LCD shows No Paper or a | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
Paper Jam message. | you should straighten it. Sometimes it is helpful to remove the paper, turn the |
| stack over and put it back into the paper tray. |
| Reduce the amount of paper in the paper tray, and then try again. |
| Check that the MP tray mode is not chosen in the printer driver. |
| If the LCD shows Paper Jam message and you still have a problem, see |
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The machine does not feed paper | Fan the paper well and put it back in the tray firmly. |
from the MP tray. | Make sure that MP tray mode is chosen in the printer driver. |
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How do I print on envelopes? | You can load envelopes from the MP tray. Your application must be set up to print |
| the envelope size you are using. This is usually done in the Page Setup or |
| Document Setup menu of your application. (See your application’s manual for |
| more information.) |
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What paper can I use? | You can use thin paper, plain paper, thick paper, bond paper, recycled paper, |
| envelopes, labels and transparencies that are made for laser machines. (For |
| details, see Acceptable paper and other print media on page 14.) |
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There is a paper jam. | (See Paper jams on page 139.) |
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The scanned documents jam on | Make sure your documents are not too thin or too thick and are correctly |
the ADF output tray. | loaded in the ADF. (See Loading documents on page 19.) |
| Use the scanner glass to scan the document. |
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