Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Ink low

One or more of the ink cartridges are

Order a new ink cartridge. You can

 

 

near the end of their life. If one of the

continue printing until the

 

 

color ink cartridges is near the end of

Touchscreen shows Cannot Print.

 

 

its life and someone is sending you a

(See Ordering accessories and

 

 

color fax, your machine’s “handshake”

supplies on page ii and Replacing the

 

 

will ask that the fax be sent as black &

ink cartridges on page 74.)

 

 

white. If the sending machine has the

 

 

 

ability to convert it, the color fax will be

 

 

 

printed at your machine as a black &

 

 

 

white fax.

 

 

 

 

 

 

Low Temperature

The print head is too cold.

Allow the machine to warm up.

 

Media Error

The memory card is either corrupted,

Remove the memory card from the

 

 

incorrectly formatted, or there is a

media drive (slot) of the machine and

 

 

problem with the memory card.

format it correctly.

 

 

 

 

 

 

 

Put the card firmly into the slot again to

 

 

 

make sure it is in the correct position.

 

 

 

If the error remains, check the media

 

 

 

drive (slot) of the machine by putting in

 

 

 

another memory card that you know is

 

 

 

working.

 

 

 

 

 

Media is Full.

The memory card or USB Flash

Your machine can only save to your

 

 

memory drive you are using has no

memory card or USB Flash memory

 

 

available space or already contains

drive if it contains fewer than 999 files.

 

 

999 files.

Delete unused files to free some

 

 

 

space and try again.

 

 

 

 

 

No Caller ID

There is no incoming call history. You

If you want to use the Caller ID

 

 

have not received any calls or you

feature, call your telephone company.

 

 

have not subscribed to the Caller ID

(See Advanced User’s Guide: Caller

 

 

service from your telephone company.

ID.)

 

 

 

 

 

No File

The memory card or USB Flash

Put the correct memory card or USB

 

 

memory drive in the media drive does

Flash memory drive into the slot again.

 

 

not contain a .JPG file.

 

 

 

 

 

 

No Ink Cartridge

An ink cartridge is not installed

Take out the new ink cartridge and

 

 

correctly.

re-install it slowly until it latches. (See

 

 

 

Replacing the ink cartridges

B

 

 

on page 74.)

 

 

 

 

 

 

 

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