B Troubleshooting
If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Identifying the problem
First, check the following.
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.
Touchscreen Messages
(See Error and Maintenance messages on page 83.)
If you did not solve the problem with the above checks, identify the problem and then go to the page suggested below.
Paper handling and Printing problems:
Printing Difficulties on page 103
Print Quality Difficulties on page 104
Paper Handling Difficulties on page 107
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Telephone and Fax problems:
Telephone Line or Connections on page 108
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