|
|
|
| Troubleshooting |
|
|
|
|
|
|
|
Error Message | Cause | Action |
|
| |
Cannot Print | One or more of the ink cartridges have | Replace the ink cartridges. (See |
| ||
Replace Ink | reached the end of their life. The |
| |||
machine will stop all print operations. |
| ||||
| While memory is available, black & |
|
|
|
|
| white faxes will be stored in the |
|
|
|
|
| memory. If a sending machine has a |
|
|
|
|
| color fax, the machine's “handshake” |
|
|
|
|
| will ask that the fax be sent as black & |
|
|
|
|
| white. If the sending machine has the |
|
|
|
|
| ability to convert it, the color fax will be |
|
|
|
|
| stored in the memory as a black & |
|
|
|
|
| white fax. |
|
|
|
|
|
|
|
|
|
|
Comm.Error | Poor telephone line quality caused a | Send the fax again or connect the |
| ||
| communication error. | machine to another telephone line. If |
| ||
|
| the problem continues, call the |
| ||
|
| telephone company and ask them to |
| ||
|
| check your telephone line. |
| ||
|
|
|
|
|
|
Connection Fail | You tried to poll a fax machine that is | Check the other fax machine's polling |
| ||
| not in Polled Waiting mode. | setup. |
|
| |
Cover is Open | The scanner cover is not locked in the | Lift the scanner cover and then close it |
| ||
| closed position. | again. |
|
| |
|
| Make sure the telephone line cord and |
| ||
|
| USB cable (if used) have been guided |
| ||
|
| correctly through the cable channel |
| ||
|
| and out the back of the machine. |
| ||
|
|
|
|
|
|
| The ink cartridge cover is not locked in | Firmly close the ink cartridge cover |
| ||
| the closed position. | until it clicks. |
| ||
|
|
|
|
|
|
Data Remaining | Print data is left in the machine's |
|
|
| |
Press |
| . The machine will cancel |
| ||
| memory. |
|
|
|
|
| the job and clear it from the memory. |
| |||
|
|
| |||
|
| Try to print again. |
| ||
|
|
|
|
|
|
Disconnected | The other person or other person's fax | Try to send or receive again. |
| ||
| machine stopped the call. | If calls are stopped repeatedly and you |
| ||
|
| are using a VoIP (Voice over IP) |
| ||
|
| system, try changing the Compatibility |
| ||
|
| to Basic (for VoIP). (See Telephone | B | ||
|
| ||||
Document Jam | The document was not inserted or fed |
| |||
correctly, or the document scanned |
| ||||
from the ADF was too long. |
|
|
|
| |
(See Document jam |
| ||||
|
| ||||
|
|
| |||
|
|
|
|
|
|
DR Mode in Use | The machine is in Distinctive Ring | Set Distinctive Ring to Off. (See |
| ||
| mode. You cannot change the |
| |||
| Receive Mode from Manual to | on page 49.) |
| ||
| another mode. |
|
|
|
|
High Temperature | The print head is too warm. | Allow the machine to cool down. |
|
85