Troubleshooting

 

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Cannot Print

One or more of the ink cartridges have

Replace the ink cartridges. (See

 

Replace Ink

reached the end of their life. The

Replacing the ink cartridges

 

machine will stop all print operations.

on page 74.)

 

 

While memory is available, black &

 

 

 

 

 

white faxes will be stored in the

 

 

 

 

 

memory. If a sending machine has a

 

 

 

 

 

color fax, the machine's “handshake”

 

 

 

 

 

will ask that the fax be sent as black &

 

 

 

 

 

white. If the sending machine has the

 

 

 

 

 

ability to convert it, the color fax will be

 

 

 

 

 

stored in the memory as a black &

 

 

 

 

 

white fax.

 

 

 

 

 

 

 

 

 

 

Comm.Error

Poor telephone line quality caused a

Send the fax again or connect the

 

 

communication error.

machine to another telephone line. If

 

 

 

the problem continues, call the

 

 

 

telephone company and ask them to

 

 

 

check your telephone line.

 

 

 

 

 

 

 

Connection Fail

You tried to poll a fax machine that is

Check the other fax machine's polling

 

 

not in Polled Waiting mode.

setup.

 

 

Cover is Open

The scanner cover is not locked in the

Lift the scanner cover and then close it

 

 

closed position.

again.

 

 

 

 

Make sure the telephone line cord and

 

 

 

USB cable (if used) have been guided

 

 

 

correctly through the cable channel

 

 

 

and out the back of the machine.

 

 

 

 

 

 

 

 

The ink cartridge cover is not locked in

Firmly close the ink cartridge cover

 

 

the closed position.

until it clicks.

 

 

 

 

 

 

 

Data Remaining

Print data is left in the machine's

 

 

 

Press

 

. The machine will cancel

 

 

memory.

 

 

 

 

 

the job and clear it from the memory.

 

 

 

 

 

 

Try to print again.

 

 

 

 

 

 

 

Disconnected

The other person or other person's fax

Try to send or receive again.

 

 

machine stopped the call.

If calls are stopped repeatedly and you

 

 

 

are using a VoIP (Voice over IP)

 

 

 

system, try changing the Compatibility

 

 

 

to Basic (for VoIP). (See Telephone

B

 

 

line interference / VoIP on page 115.)

Document Jam

The document was not inserted or fed

(See Using the ADF (MFC-J4410DW

 

(MFC-J4410DW and

correctly, or the document scanned

and MFC-J4610DW)on page 34.)

 

from the ADF was too long.

 

 

 

 

MFC-J4610DW)

(See Document jam (MFC-J4410DW

 

 

 

 

 

and MFC-J4610DW)on page 93.)

 

 

 

 

 

 

 

DR Mode in Use

The machine is in Distinctive Ring

Set Distinctive Ring to Off. (See

 

 

mode. You cannot change the

Turning off Distinctive Ring

 

 

Receive Mode from Manual to

on page 49.)

 

 

another mode.

 

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

 

85