Print Quality Difficulties (continued)
Difficulty | Suggestions |
Ink is smudged or running when | Be sure to check the front and back of the paper. Place the glossy surface (printing |
using glossy photo paper. | surface) face down. (See Paper Type on page 27.) |
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| If you use glossy photo paper, make sure that the paper type setting is correct. |
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Printouts appears dirty or the paper | (PC print for Windows®) |
jams when using Ledger paper. | Check Slow Drying Paper in the Basic tab of the printer driver. |
| |
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|
| (PC print for Macintosh) |
| Select Print Settings from |
| the printer driver. |
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|
| (Copy) |
| Adjust the copy density to make copies lighter. (See Advanced User’s Guide: |
| Adjusting Density.) |
|
|
Stains appear on the reverse side | Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide: |
or at the bottom of the page. | Cleaning the machine’s printer platen.) |
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|
| Make sure you are using Genuine Brother Innobella™ Ink. |
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|
| Make sure you are using the paper support flap. |
| (See Loading paper and other print media on page 13.) |
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| Make sure the paper feed rollers are not dirty with ink. |
| (See Advanced User’s Guide: Cleaning the paper feed rollers.) |
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|
The machine prints dense lines on | (Windows® only) |
the page. | Check Reverse Order in the Basic tab of the printer driver. |
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|
The printouts are wrinkled. | (Windows®) |
| In the printer driver Advanced tab, click Color Settings, and uncheck |
| |
| (Macintosh) |
| In the printer driver, choose Print Settings, click Advanced, choose |
| Other Print Options, and uncheck |
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|
| Make sure you are using Genuine Brother Innobella™ Ink. |
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