Print Quality Difficulties (continued)

Difficulty

Suggestions

Ink is smudged or running when

Be sure to check the front and back of the paper. Place the glossy surface (printing

using glossy photo paper.

surface) face down. (See Paper Type on page 27.)

 

 

 

If you use glossy photo paper, make sure that the paper type setting is correct.

 

 

Printouts appears dirty or the paper

(PC print for Windows®)

jams when using Ledger paper.

Check Slow Drying Paper in the Basic tab of the printer driver.

 

 

 

 

(PC print for Macintosh)

 

Select Print Settings from drop-down list and then check Slow Drying Paper of

 

the printer driver.

 

 

 

(Copy)

 

Adjust the copy density to make copies lighter. (See Advanced User’s Guide:

 

Adjusting Density.)

 

 

Stains appear on the reverse side

Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:

or at the bottom of the page.

Cleaning the machine’s printer platen.)

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

Make sure you are using the paper support flap.

 

(See Loading paper and other print media on page 13.)

 

 

 

Make sure the paper feed rollers are not dirty with ink.

 

(See Advanced User’s Guide: Cleaning the paper feed rollers.)

 

 

The machine prints dense lines on

(Windows® only)

the page.

Check Reverse Order in the Basic tab of the printer driver.

 

 

The printouts are wrinkled.

(Windows®)

 

In the printer driver Advanced tab, click Color Settings, and uncheck

 

Bi-Directional Printing.

 

(Macintosh)

 

In the printer driver, choose Print Settings, click Advanced, choose

 

Other Print Options, and uncheck Bi-Directional Printing.

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

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