| Troubleshooting |
|
|
| |
Sending Faxes (continued) |
|
|
| ||
|
|
|
|
|
|
Difficulty | Suggestions |
|
|
| |
Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
| |||
says “RESULT:NG”. | If you send a PC FAX message and get “RESULT:NG” on the Transmission |
|
|
| |
| Verification Report, your machine may be out of memory. To gain extra memory, |
| |||
| you can turn off Memory Receive (See Advanced User’s Guide: Turning off |
|
|
| |
| Memory Receive operations.), print fax messages from the machine’s memory |
|
|
| |
| (See Advanced User’s Guide: Printing a fax from the memory.), or cancel a |
|
|
| |
| Delayed Fax or Polling Job. (See Canceling a fax in progress on page 39.) |
|
|
| |
| (See Advanced User’s Guide: Checking and canceling waiting jobs.) If the |
|
|
| |
| problem continues, ask the telephone company to check your telephone line. |
|
|
| |
|
|
|
|
|
|
| If you often get transmission errors due to possible interference on the telephone |
| |||
| line, try changing the machine's Compatibility setting to Basic(for VoIP). |
|
|
| |
| (See Telephone line interference / VoIP on page 115.) |
|
|
| |
Sent faxes are blank. | Make sure you are loading the document correctly. (See Loading documents |
|
|
| |
|
|
|
| ||
|
|
|
|
|
|
Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
| |||
on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 77.) |
| ||||
|
|
|
|
| |
|
|
|
|
|
|
Handling Incoming Calls |
|
|
|
|
|
|
|
|
|
|
|
Difficulty | Suggestions |
|
|
| |
The machine “hears” a voice as a | If Easy Receive is set to On, your machine is more sensitive to sounds. It may |
|
|
| |
CNG Tone. | mistakenly interpret certain voices or music on the line as a fax machine calling |
| |||
|
|
|
|
| |
| and respond with fax receiving tones. Deactivate the machine by pressing |
| . |
|
|
| Try avoiding this problem by turning Easy Receive to Off. |
|
|
|
|
| (See Easy Receive on page 45.) |
|
|
| |
|
|
|
|
| |
Sending a fax call to the machine. | If you answered on an extension telephone, press your Fax Receive Code (the |
|
| ||
| factory setting is l 5 1). If you answered on the external telephone (connected to |
| |||
| the EXT. jack), press Fax Start, and then press Receive to receive the fax. |
| |||
| When your machine answers, hang up. |
|
|
| |
Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an |
|
|
| |
| answering machine, an alarm system or other custom feature on a single |
|
|
| |
| telephone line with your machine, it may create a problem sending or receiving |
| |||
| faxes. |
|
|
| |
| For example: If you subscribe to Call Waiting or another custom service and its |
| |||
| signal comes through the line while your machine is sending or receiving a fax, the |
| |||
| signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error |
|
| B | |
| Correction Mode) feature should help overcome this problem. This condition is |
|
| ||
|
|
|
| ||
| related to the telephone system industry and is common to all devices that send |
| |||
| and receive information on a single, shared line with custom features. If avoiding |
| |||
| a slight interruption is crucial to your business, a separate telephone line with no |
| |||
| custom features is recommended. |
|
|
| |
|
|
|
|
|
|
111