Error Message

Cause

Action

(MFC-J4310DW and

The machine is out of paper or the

Do one of the following:

MFC-J4410DW)

paper is not correctly loaded in the

Refill the paper in the paper tray,

No Paper Fed

paper tray.

and then press OK on the

 

(MFC-J4610DW)

 

Touchscreen.

 

Remove the paper and load it

No Paper Fed

 

 

again, and then press OK on the

No Paper Fed #1

 

 

Touchscreen. (See Loading paper

No Paper Fed #2

 

and other print media on page 13.)

 

 

 

 

The paper is jammed in the machine.

Remove the jammed paper by

 

 

 

following the steps in Printer jam or

 

 

 

paper jam on page 95.

 

 

 

 

 

 

 

If this error occurs often during 2-sided

 

 

 

copying or 2-sided printing, the paper

 

 

 

feed rollers may be stained with ink.

 

 

 

Clean the paper feed rollers.

 

 

 

(See Advanced User’s Guide:

 

 

 

Cleaning the paper feed rollers.)

 

 

 

 

 

 

Paper dust has accumulated on the

Clean the paper pick-up rollers.

 

 

surface of the paper pick-up rollers.

(See Advanced User’s Guide:

 

 

 

Cleaning the paper pick-up rollers.)

 

 

 

 

 

 

The Jam Clear Cover is not closed

Make sure the Jam Clear Cover is

 

 

correctly.

closed evenly at both ends. (See

 

 

 

Printer jam or paper jam on page 95.)

 

 

 

 

 

 

The paper was not inserted in the

Remove the paper and re-insert it in

 

 

center position of the manual feed slot.

the center of the manual feed slot, and

 

 

 

then press OK on the Touchscreen.

 

 

 

(See Loading paper in the manual

 

 

 

feed slot on page 22.)

 

 

 

No Response/Busy

The number you dialed does not

Verify the number and try again.

 

 

answer or is busy.

 

Not Registered

You tried to access a Speed Dial

Set up the Speed Dial number. (See

 

 

number that has not been stored in the

Storing Speed Dial numbers

 

 

machine.

on page 56.)

 

 

 

Out of Fax Memory

The fax memory is full.

Do one of the following:

 

 

 

Clear the data in the memory. To

 

 

 

gain extra memory, you can turn

 

 

 

off Memory Receive.

 

 

 

(See Advanced User’s Guide:

 

 

 

Turning off Memory Receive

 

 

 

operations.)

 

 

 

Print the faxes that are in the

 

 

 

memory. (See Advanced User’s

 

 

 

Guide: Printing a fax from the

 

 

 

memory.)

 

 

 

 

88