Receiving Faxes (continued)

Difficulty

Suggestions

Cannot receive a fax.

If you are using a telephone answering machine (External TAD mode) on the

(continued)

same line as the Brother machine, make sure your answering machine is set up

correctly. (See Connecting an external TAD (telephone answering device)

 

 

on page 50.)

 

1

Plug the telephone line cord directly from the wall telephone jack into the LINE

 

 

jack inside the machine.

 

2

Remove the protective cap from your Brother machine’s EXT. jack, and then

 

 

plug the telephone line cord from your answering machine into the EXT. jack.

 

3

Set your answering machine to answer within 4 rings.

 

 

If you are having problems receiving faxes or voice messages, set your

 

 

answering machine to answer within 2 or 3 rings.

 

4

Record the outgoing message on your answering machine.

 

 

Record five seconds of silence at the beginning of your outgoing

 

 

message.

 

 

Limit your speaking to 20 seconds.

 

 

End your outgoing message with your Fax Receive Code for people

 

 

sending manual faxes. For example: “After the beep, leave a message or

 

 

press l 5 1 and Start to send a fax.”

 

5

Set your answering machine to answer calls.

 

6

Set your Brother machine’s Receive Mode to External TAD. (See Choose

 

 

the correct Receive Mode on page 41.)

 

Make sure your Brother machine’s Easy Receive feature is turned On. Easy

 

Receive is a feature that allows you to receive a fax even if you have answered

 

the call on an external or extension telephone. (See Easy Receive on page 45.)

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

line, try changing the Compatibility setting to Basic(for VoIP). (See

 

Telephone line interference / VoIP on page 115.)

Sending Faxes

Difficulty

Suggestions

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

 

the telephone wall jack and the LINE jack inside the machine.

 

 

 

Print the Transmission Verification Report and check for an error. (See Advanced

 

User’s Guide: Reports.)

 

 

 

Contact your administrator to check your Secure Function Lock Settings.

 

 

 

Ask the other party to check that the receiving machine has paper.

 

 

Poor fax send quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

machine's scanner operation. If the copy quality is not good, clean the scanner.

 

(See Cleaning the scanner on page 77.)

 

 

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