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Difficulty | Suggestions | ||
Cannot receive a fax. | If you are using a telephone answering machine (External TAD mode) on the | ||
(continued) | same line as the Brother machine, make sure your answering machine is set up | ||
correctly. (See Connecting an external TAD (telephone answering device) | |||
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| 1 | Plug the telephone line cord directly from the wall telephone jack into the LINE | |
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| jack inside the machine. | |
| 2 | Remove the protective cap from your Brother machine’s EXT. jack, and then | |
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| plug the telephone line cord from your answering machine into the EXT. jack. | |
| 3 | Set your answering machine to answer within 4 rings. | |
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| If you are having problems receiving faxes or voice messages, set your | |
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| answering machine to answer within 2 or 3 rings. | |
| 4 | Record the outgoing message on your answering machine. | |
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| Record five seconds of silence at the beginning of your outgoing | |
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| message. | |
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| Limit your speaking to 20 seconds. | |
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| End your outgoing message with your Fax Receive Code for people | |
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| sending manual faxes. For example: “After the beep, leave a message or | |
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| press l 5 1 and Start to send a fax.” | |
| 5 | Set your answering machine to answer calls. | |
| 6 | Set your Brother machine’s Receive Mode to External TAD. (See Choose | |
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| Make sure your Brother machine’s Easy Receive feature is turned On. Easy | ||
| Receive is a feature that allows you to receive a fax even if you have answered | ||
| the call on an external or extension telephone. (See Easy Receive on page 45.) | ||
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| If you often get transmission errors due to possible interference on the telephone | ||
| line, try changing the Compatibility setting to Basic(for VoIP). (See | ||
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Difficulty | Suggestions |
Cannot send a fax. | Check all line cord connections. Make sure the telephone line cord is plugged into |
| the telephone wall jack and the LINE jack inside the machine. |
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| Print the Transmission Verification Report and check for an error. (See Advanced |
| User’s Guide: Reports.) |
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| Contact your administrator to check your Secure Function Lock Settings. |
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| Ask the other party to check that the receiving machine has paper. |
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Poor fax send quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
| machine's scanner operation. If the copy quality is not good, clean the scanner. |
| (See Cleaning the scanner on page 77.) |
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