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| Troubleshooting |
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Printing Difficulties |
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Difficulty | Suggestions |
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No printout. | Check that the correct printer driver has been installed and chosen. |
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| Check to see if the Touchscreen is showing an error message. |
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| (See Error and Maintenance messages on page 83.) |
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| Make sure that the machine is online. |
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| (Windows® 7) |
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| Click | /Devices and Printers. |
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| XXXXX is your model name) and choose See what’s printing. Click Printer and |
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| make sure that Use Printer Offline is unchecked. |
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| (Windows Vista®) |
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| Click | /Control Panel/Hardware and Sound/Printers. |
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| Brother |
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| it will show Use Printer Online. Select this option to enable the printer. |
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| (Windows® XP) |
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| Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes. |
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| printer is offline, it will show Use Printer Online. Select this option to enable the |
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| printer. |
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| One or more ink cartridges have reached the end of their life. |
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| (See Replacing the ink cartridges on page 74.) |
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| If old, unprinted data remains in the printer driver spooler, it will prevent new print |
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| jobs from printing. Open the printer icon and delete all data as follows: |
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| (Windows® 7) |
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| Click | /Devices and Printers/Printers and Faxes. |
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| (Windows Vista®) |
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| Click | /Control Panel/Hardware and Sound/Printers. |
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| (Windows® XP) |
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| Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes. |
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| (Mac OS X v10.7.x) |
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| Click System Preferences/Print & Scan. |
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| (Mac OS X v10.5.8, 10.6.x) |
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| Click System Preferences/Print & Fax. | B | |
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The headers or footers appear | There is an unprintable area on the top and bottom of the page. Adjust the top and | ||
when the document displays on the | bottom margins in your document to allow for this. |
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screen but they do not show up | (See Unprintable area on page 26.) |
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when it is printed. |
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Cannot perform “Page Layout” | Check that the paper size setting in the application and in the printer driver are the |
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printing. | same. |
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