Troubleshooting

 

 

 

Error Message

Cause

Action

(MFC-J4310DW and

The paper size setting does not match

1 Make sure the paper size you

MFC-J4410DW)

the size of paper in the tray.

choose matches the size of paper

 

 

in the tray.

Wrong Paper

The paper orientation is not correct for

 

(MFC-J4610DW)

the paper size.

(MFC-J4310DW and

 

MFC-J4410DW: See Paper Size

You did not set the paper guides in the

Wrong Paper

tray to the indicators for the paper size

on page 27.)

Wrong Paper #1

you are using.

(MFC-J4610DW: See Paper Size

Wrong Paper #2

 

and Type (MFC-J4610DW)

 

on page 28.)

 

 

 

 

2 Make sure you loaded the paper in

 

 

the correct orientation by setting

 

 

the paper guides at the indicators

 

 

for your paper size. (See Loading

 

 

paper and other print media

 

 

on page 13.)

 

 

3 After you have checked the paper

 

 

size and the paper orientation,

 

 

press OK on the Touchscreen.

Wrong Tray Setting

The machine’s Paper Size and Tray

Configure the paper size setting for

(MFC-J4610DW)

Use settings do not match the size of

the tray according to the on-screen

paper in the tray you are using.

instructions.

 

 

 

 

B

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