Brother MFCJ4610DW Error and Maintenance messages

Troubleshooting

Error and Maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

NOTE

lights up when there is an error or maintenance message. Press	to display the error
message on the Touchscreen.

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Accessories and Supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find them (Basic User’s Guide) Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive How to print from a computer How to scan to a computer Troubleshooting Settings and features tables Specifications Index (Advanced User’s Guide) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide How to find Scanning instructions Software User’s Guide Nuance™ PaperPort™ 12SE How-to-Guides (Windows®) Presto! PageManager User’s Guide (Macintosh) Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview 2Touchpanel: Back Cancel Shortcut Dial Pad 1.8" Touchscreen LCD Basic Operations Shortcut Settings Adding Shortcuts Changing Shortcuts Deleting Shortcuts Using Shortcuts Loading paper and other print media Loading paper in paper tray #1 Landscape orientation Page Loading smaller paper (Photo, Photo L and envelopes) About envelopes IMPORTANT2 Page Reverse Print Reverse page orientation Loading Photo and Photo L paper Loading paper in paper tray #2 (MFC-J4610DW) Page Loading paper in the manual feed slot Page Page Page Unprintable area Paper settings Paper Size and Type (MFC-J4310DWand MFC-J4410DW) Paper Size and Type (MFC-J4610DW) Tray use in Copy mode (MFC-J4610DW) Tray use in Fax mode (MFC-J4610DW) Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper orientation and capacity of the paper trays Paper size Paper types No. of sheets Paper orientation using User Defined as the Paper Size in the printer driver User Defined Size Paper Orientation Paper weight and thickness Weight How to load documents Using the ADF (MFC-J4410DWand MFC-J4610DW) Using the scanner glass Unscannable area How to send a fax Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress Transmission Verification Report Page Receive Modes Choose the correct Receive Mode To set the Receive Mode, follow the instructions below: b c d e Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Off Telephone services Voice Mail Distinctive Ring call your telephone company and ask for one that is shown Registering the Distinctive Ring pattern Very Important Voice over Internet Protocol (VoIP) Connecting an external TAD (telephone answering device) external •If you subscribe to your telephone company's Distinctive Ring service: •If You Do Not Subscribe to the Distinctive Ring Service: Connections Recording an outgoing message (OGM) on the external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Manual dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial names or numbers How to copy Stop copying Copy options Paper Type Paper Size Page PhotoCapture Center™ operations (PHOTO mode) Using a memory card or USB Flash memory drive Getting started You will lose your data or damage the card Print Images View Photos PhotoCapture Center™ print settings How to scan to a memory card or USB Flash memory drive Printing a document Before scanning Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) Browse Document Size File Scan How to change the machine’s Scan mode settings for PDF scanning Page How to scan a document as a PDF file using the Touchscreen Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner Cleaning the print head Checking the print quality Page Page Identifying the problem Page Error and Maintenance messages Error Message Cause Action Grayscale If you check Slow Drying Paper Page Page Page Page If a copy operation is in process: Page Page Error animation Transferring your faxes or Fax Journal report Document jam (MFC-J4410DWand MFC-J4610DW) Document is jammed inside the ADF unit Removing small documents jammed in the ADF Printer jam or paper jam Paper is jammed in the back of the machine Paper is jammed in the front and back of the machine Page Page Additional paper jam clear operations Page If you are having difficulty with your machine Printing Difficulties Printing Difficulties (continued) Print Quality Difficulties Print Quality Difficulties (continued) Page Paper Handling Difficulties Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Sending Faxes (continued) Handling Incoming Calls Copying Difficulties Scanning Difficulties PhotoCapture Center™ Difficulties PhotoCapture Center™ Difficulties (continued) Software Difficulties Network Difficulties Network Difficulties (continued) Data entry difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine Using the Settings Tables Memory Storage Settings tables (Settings) Page Page Page Page Page Page Network settings Page Page Page Page Page Page Page Settings Page Features tables Fax Page Page (Copy) Page Remove Background (Scan) Page Options (for Scan to File, Scan to email and Scan to Image) Options (for Scan to Media) Options (for Scan to E-mailServer) Options (for Scan to OCR) (Photo) Options (for Photo) Page Web Ink (Wi-FiSetup) Entering Text Inserting spaces Making corrections Repeating letters General Dimensions Weight Noise Temperature Humidity ADF (automatic Print media Manual Feed Slot Paper Output Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Network Computer requirements Consumable items Page Page Page Page Visit us on the World Wide Web http://www.brother.com