| Troubleshooting |
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Paper Handling Difficulties |
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Difficulties | Suggestions |
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The machine does not feed paper. | Make sure the Jam Clear Cover at the back of the machine is closed. |
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| If the Touchscreen shows the Paper Jam message and you still have a problem, |
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| If there is no paper, load a new stack of paper into the paper tray. |
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| If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
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| you should straighten it. Sometimes it is helpful to remove the paper, turn the stack |
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| over and put it back into the paper tray. |
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| Reduce the amount of paper in the paper tray, and then try again. |
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| Clean the paper |
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| (See Advanced User’s Guide: Cleaning the paper |
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Photo paper does not feed | When you print on Brother Photo paper, load one extra sheet of the same photo |
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correctly. | paper in the paper tray. An extra sheet has been included in the paper package |
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| for this purpose. |
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Machine feeds multiple pages. | Do the following: |
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| (See Loading paper and other print media on page 13.) |
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| Make sure the paper is loaded correctly in the paper tray. |
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| Remove all the paper from the tray and fan the stack of paper well, then put it |
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| back in the tray. |
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| Make sure you do not push the paper in too far. |
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| Make sure the Jam Clear Cover is closed correctly. (See Paper is jammed in the |
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| Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s |
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| Guide: Cleaning the paper |
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There is a paper jam. | See Printer jam or paper jam on page 95. Make sure the paper guides are set to |
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| the correct paper size. |
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Paper jam reoccurs. | If there is a repeat paper jam, a small piece of paper may be stuck in the machine. |
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| Make sure paper is not still jammed in the machine. (See Additional paper jam |
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The paper jams when you use | Use one of the jam prevention settings, |
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For copying |
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| (See Advanced User’s Guide: | B |
| For printing | |
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| (See Software User’s Guide: |
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| (See Software User’s Guide: |
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| If paper jams occur often during |
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| feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced |
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| User’s Guide: Cleaning the paper feed rollers.) |
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