Difficulty | Suggestions |
Cannot make a copy. | Contact your administrator to check your Secure Function Lock Settings. |
|
|
Vertical black lines or streaks | Black vertical lines on copies are typically caused by dirt or correction fluid on the |
appear in copies. | glass strip. Clean the glass strip and scanner glass and the white bar and white |
| plastic above them. (See Cleaning the scanner on page 77.) |
|
|
Copies are blank. | Make sure you are loading the document correctly. (See Loading documents |
| |
|
|
Poor copy results when using the | Try using the scanner glass. (See Using the scanner glass on page 35.) |
ADF. |
|
| |
|
|
Fit to Page does not work correctly. | Make sure the document is not skewed on the scanner glass. |
| Reposition the document and try again. |
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|
Difficulty | Suggestions |
TWAIN or WIA errors appear when | Make sure the Brother TWAIN or WIA driver is chosen as the primary source in |
starting to scan. (Windows®) | your scanning application. For example, in Nuance™ PaperPort™ 12SE, click |
| Scan Settings, Select to choose the Brother TWAIN/WIA driver. |
TWAIN or ICA errors appear when | Make sure the Brother TWAIN driver is chosen as the primary source. |
starting to scan. (Macintosh) | In PageManager, click File, Select Source and choose the Brother TWAIN driver. |
| Mac OS X v10.6.x and 10.7.x users can also scan documents using the ICA |
| Scanner Driver. (See Software User’s Guide: Scanning a document using the ICA |
| driver (Mac OS X v10.6.x, 10.7.x).) |
|
|
OCR does not work. | Try increasing the scanner resolution. |
| (Macintosh) |
| Make sure you have finished downloading and installing Presto! PageManager |
| from: |
| http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg |
|
|
Poor scanning results when using | Try using the scanner glass. (See Using the scanner glass on page 35.) |
the ADF. |
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| |
|
|
Difficulty | Suggestions | |
Removable Disk does not work | 1 | Take out the memory card or USB Flash memory drive and put it back in |
correctly. |
| again. |
| 2 | If you have tried “Eject” from within Windows®, take out the memory card or |
|
| USB Flash memory drive before you continue. |
| 3 | If an error message appears when you try to eject the memory card or USB |
|
| Flash memory drive, it means the card is being accessed. Wait a while and |
|
| then try again. |
| 4 | If all of the above do not work, turn off your PC and machine, and then turn |
|
| them on again. |
|
| |
Cannot access Removable Disk | Make sure that you have correctly inserted the memory card or USB Flash | |
from the computer. | memory drive. | |
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