Difficulty | Suggestions | |
Condensed print | Usually this is caused by a poor telephone connection. Make a copy; if your copy | |
Horizontal streaks | looks good, you probably had a bad connection, with static or interference on the | |
telephone line. Ask the other party to send the fax again. | ||
Top and bottom sentences are | ||
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cut off |
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Missing lines |
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Vertical black lines when receiving. | The sender's scanner may be dirty. Ask the sender to make a copy to see if the | |
| problem is with the sending machine. Try receiving from another fax machine. | |
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Left and right margins are cut off or | If the received faxes are divided and printed on two pages or if you get an extra | |
a single page is printed on two | blank page, your paper size setting may not be correct for the paper you are using. | |
pages. | ||
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| Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced | |
| incoming fax.) | |
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| |
Received color fax prints only in | Replace the color ink cartridges that have reached the end of their life, and then | |
black & white. | ask the other person to send the color fax again. | |
| (See Replacing the ink cartridges on page 74.) | |
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Difficulty | Suggestions |
Dialing does not work. | Check all line cord connections. Make sure the telephone line cord is plugged into |
(No dial tone) | the telephone wall jack and the LINE jack inside the machine. |
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| (Canada only) Change the Tone/Pulse setting. (See Quick Setup Guide.) |
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| Send a manual fax by pressing Hook and dialing the number. Wait to hear fax |
| receiving tones before pressing Fax Start. |
| If there is no dial tone, connect a known working telephone and telephone line cord |
| to the jack. Then lift the external telephone's handset and listen for a dial tone. If |
| there is still no dial tone, ask your telephone company to check the line and wall |
| jack. |
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The machine does not answer | Make sure the machine is in the correct Receive Mode for your setup. |
when called. | (See Choose the correct Receive Mode on page 41.) Check for a dial tone. If |
| possible, call your machine to hear it answer. If there is still no answer, make sure |
| the telephone line cord is plugged into the telephone wall jack and the LINE jack |
| inside the machine. If there is no ringing when you call your machine, ask your |
| telephone company to check the line. |
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