| Troubleshooting |
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| Receiving Faxes |
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Difficulty | Suggestions |
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Cannot receive a fax. | Make sure your machine has a dial tone by pressing Hook in Fax mode. If you |
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| hear static or interference on your fax line, contact your local telephone provider. |
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| Check all line cord connections. Make sure the telephone line cord is plugged into |
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| the telephone wall jack and the LINE jack inside the machine. If you subscribe to |
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| DSL, VoIP or MagicJack services, contact your service provider for connection |
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| instructions. To lower the modem speed and turn off ECM (error correction mode), |
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| Make sure the machine is in the correct Receive Mode. This is determined by the |
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| external devices and telephone subscriber services you have on the same line as |
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| the Brother machine. (See Choose the correct Receive Mode on page 41.) |
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| If you have a dedicated fax line and want your Brother machine to automatically |
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| answer all incoming faxes, you should select Fax Only mode. |
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| If your Brother machine shares a line with an external answering machine, you |
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| should select External TAD mode. In External TAD mode, your Brother |
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| machine will automatically receive incoming faxes and voice callers will be able to |
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| leave a message on your answering machine. |
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| If your Brother machine shares the line with a Voice Mail subscriber service, see |
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| If your Brother machine is on a line with the Distinctive Ring subscriber service, |
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| If your Brother machine shares a line with other telephones and you want it to |
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| automatically answer all incoming faxes, you should select Fax/Tel mode. In |
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| Fax/Tel mode, your Brother machine will automatically receive faxes and |
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| produce a |
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| If you do not want your Brother machine to automatically answer any incoming |
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| faxes, you should select Manual mode. In Manual mode, you must answer every |
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| incoming call and activate the machine to receive faxes. |
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| Another device or service at your location may be answering the call before your |
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| Brother machine answers. To test this, lower the Ring Delay setting: |
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| If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay |
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| to 1 ring. (See Ring Delay on page 44.) |
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| If the Receive Mode is set to External TAD, reduce the number of rings |
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| programmed on your answering machine to 2. |
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| If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting. | B |
| Have someone send you a test fax: | |
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| If you received the test fax, your machine is operating correctly. Remember to |
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| reset your Ring Delay or answering machine setting back to your original |
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| setting. If receiving problems recur after resetting the Ring Delay, then a |
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| person, device, or subscriber service is answering the fax call before the |
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| machine has a chance to answer. |
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| If you were not able to receive the fax, then another device or subscriber |
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| service may be interfering with your fax reception or there may be a problem |
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| with your fax line. |
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109 